Top 100 ServiceNow Software asset Management Interview Question
Omender Singh
ITSM | ITOM | CSM | HRSD | Integration | ServiceNow Architect | Content Creator | Founder @ServiceNowSpectaculars @serviceNow911 @serviceNowHelpdeskHindi
What is Software Asset Management (SAM)?
SAM is a strategic approach to managing and optimizing an organisation’s purchase, deployment, maintenance, utilization, and disposal of software assets. It involves processes, policies, and technologies to ensure compliance, minimize risks, and optimize costs associated with software licenses and usage.
Why is SAM important for organizations?
SAM is crucial for organizations for several reasons. Firstly, it helps ensure compliance with software license agreements, minimizing the risk of legal and financial penalties due to non-compliance. Secondly, SAM enables organizations to optimize software usage, reducing costs by eliminating redundancies and reallocating licenses based on actual needs. Additionally, SAM enhances cybersecurity by mitigating risks associated with unauthorized or outdated software installations.
What role does ServiceNow play in Software Asset Management?
ServiceNow provides a comprehensive SAM solution encompassing various functionalities such as software discovery, license management, compliance monitoring, and reporting. It is a centralized platform for organizations to streamline SAM processes, automate tasks, and gain actionable insights into their software assets.
How does ServiceNow SAM help in license compliance?
ServiceNow SAM facilitates license compliance by maintaining a centralized repository of software licenses and entitlements, tracking software deployments and usage, reconciling entitlements with actual usage data, and generating compliance reports. It helps organizations ensure that they use the software within the terms specified in their license agreements, thereby minimizing the risk of compliance violations.
Explain the process of software discovery in ServiceNow SAM.
Software discovery in ServiceNow SAM involves identifying and inventorying software installations across the organization’s IT environment. This process utilizes various discovery methods such as agent-based discovery, agentless discovery, and integration with third-party discovery tools. Discovery data is collected and normalized within the ServiceNow platform, providing organizations with a comprehensive view of their software assets.
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