- Customer support:?Proactive SMS notifications can be used to provide customer support by sending out notifications about account changes, shipping updates, and other important information. This can help to improve customer satisfaction and reduce the number of support tickets.
- Marketing:?Proactive SMS notifications can be used to send out marketing messages, such as product announcements, discounts, and special offers. This can help to increase brand awareness and drive sales.
- Sales:?Proactive SMS notifications can be used to send out sales messages, such as abandoned cart reminders, product recommendations, and special offers. This can help to increase sales and boost revenue.
- Customer engagement:?Proactive SMS notifications can be used to engage with customers by sending out surveys, polls, and other interactive content. This can help to build relationships with customers and collect valuable feedback.
- Transactional:?Proactive SMS notifications can be used to send out transactional messages, such as order confirmations, shipping notifications, and password reset requests. This can help to improve the customer experience and reduce the risk of fraud.
- Security:?Proactive SMS notifications e.g. One Time Password (OTP) can be used to send out security alerts, such as suspicious login attempts and account changes. This can help to protect customers from fraud and identity theft.
- Notifications:?Proactive SMS notifications can be used to send out notifications about important events, such as weather alerts, school closings, and traffic updates. This can help to keep customers informed and safe.
- Reminders:?Proactive SMS notifications can be used to send out reminders about appointments, meetings, and other important events. This can help to improve productivity and reduce the risk of forgetting important things.
- Updates:?Proactive SMS notifications can be used to send out updates about products, services, and other information. This can help to keep customers informed and up-to-date.
- Other:?Proactive SMS notifications can be used for a variety of other purposes, such as sending out surveys, polls, and other interactive content. This can help to improve the customer experience and collect valuable feedback.
These are just a few of the many use cases for proactive SMS notifications. By using proactive SMS notifications, businesses can improve customer service, increase sales, and boost engagement.
