?Top 10 Reasons To Outsource IT

What is an MSP?

Managed Service Providers are typical in the telco and tech space, and since Covid, a growing number of enterprises have committed to outsourcing to a third-party company with hope of mitigating petty issues, prevent wasted procurement processes and utilise resource more efficiently.

Subscribing to an MSP can be a big deal.

Managed Service Providers are usually hired to reduce downtime and improve operations, and often offer these services:

• Managing IT infrastructure
• Network support
• Cyber security
• Technical support requests for your staff
• Hosted services such as email systems, servers & hosted desktop solutions
• Supporting your hardware, systems & servers

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Below are my Top 10 reasons you need to outsource and consider drop-shipping to gain your new edge.

?Reduce IT stress

Signing up to an outsourced IT and tech support provider will allow you to relax as you take the stress out of managing your businesses & staff members technical needs. Having access to IT professionals enables you and your staff to focus on running your operations and wider business.

?Reduce IT costs

For many businesses, regardless of size, hiring an internal IT specialist is not always financially feasible, however, enlisting the help of an established MSP is often much more affordable than hiring a full time IT consultant, plus, you get the benefit of the MSP as a whole, not only one individual. Having the ability to call up an MSP allows you to benefit from a team of individuals that cover a much wider set of skills than any one member of staff could have.

?Access to the right person for the job

Finding one individual that can fully manage and support all of your businesses IT and tech needs and services is a difficult task at best, even then they may not be able to handle the workload in a timely manner. On top of this, the whole recruitment process is a very difficult, expensive and time consuming process. It is often followed by a very costly mistake when your business employs someone that isn’t qualified to fully manage and maintain your IT systems.

?Waiting time & commitment

In-house IT departments can often get backlogged with staff IT requests. Having access to an MSP means faster response times to ensure you get back to work ASAP.

?Get support when you need it

MSPs proactively manage and monitor their/your systems and portals. When downtime strikes, some MSPs will know before you do if they use AI-powered software, and their dedicated team will resolve ASAP. An MSP doesn’t go on holiday for 2 weeks or get ill over the weekend, they will always be on hand to assist with your IT issues in a timely manner.

?Make the most of latest technology

Changes in the IT and technology sector are constant, and MSPs are generally good at future-proofing their model. For any decision maker and IT team to get the best out of an MSP, you should request their development pipeline to gauge what impact new features will have on your own operations. If your current MSP isn't innovating in an area you are focused, ask why. If you don't, your competitors will race ahead.

?Reduce downtime

For any business, downtime is a scary prospect with huge potential costs that can easily cause disruption to your workflows. Most MSP’s offer 247 monitoring and proactive support to guarantee your systems are online.

?Work alongside any in-house IT departments

You may have already gone down the route of hiring a consultant or member of staff who is responsible for your IT and technology, but this type of procurement can quickly become overwhelming as your business grows. Outsourcing your IT to an MSP guarantees a dedicated team will always be available to take your call when you need it, and the MSP removes any individual dependencies.

?Quick project turnaround

Your in house IT department may only have the time and resources to focus on supporting your company’s existing IT support needs, but outsourcing your all your technology needs means you have access to their R&D as well as solutions stack, leading to faster lead-times and results.

?Compliance and security

Firewalls, data security, cloud back-ups, saved payment details, auditing PCs & servers, security updates are all things that need to be taken care of and considered. Having access to a number of tech experts helps minimise risks of cyber attacks and data breaches.

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ABOUT ?M A T T M I M O

Matt is a high-energy telecoms entrepreneur with an acute focus on improving CX and UX via Intelligent Connectivity SaaS for mobile + IoT applications.

One of Matt’s greatest telco successes is consulting Openreach on converged connectivity for new homes. Hybrid home broadband was adopted under Clive Selley's instruction in 2018, and is now enjoyed by millions of BT and EE customers.

Matt’s knowledge of mobile + IoT is extensive and his passion for problem solving is infectious. A thought leader in techco building a community for the benefit of the channel and its ecosystem, frequently sharing his views on delivering innovative solutions and leveraging insights to empower enterprise and MSPs to be smarter and generate new revenue and margin.

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