Top 10 Best VoIP Services to Use in 2024
Designveloper | Software Development Company
The top software development company in Vietnam, providing enterprise web and app solutions to businesses since 2013.
Say goodbye to hefty phone bills and complicated systems. With Voice over Internet Protocol (VoIP) making business calls easier than ever, it's time to find out which are the best VoIP services to enhance your communication. This guide will provide you with all the information you need to select the best service, including expert tips and top provider recommendations. Ready to get started? Let’s dive in!
5 Key Tips to Choose the Best VoIP Service Provider
VoIP services become increasingly popular. According to Research and Markets, the global market for VoIP services is expected to increase from USD 151.21 billion in 2024 to USD 236.25 billion in 2028. This growth is equivalent to a CAGR of 11.8%, fueled by PBX (Private Branch Exchange) capabilities integrated into VoIP for businesses, web apps on the rise, and other factors.?
But among a myriad of providers out there, who should you partner with? Here are our 5 key tips to ensure you choose the perfect fit:
1. Understand Your Needs
First, you should understand what you ultimately want to achieve with VoIP services. As different companies need different communication plans, consider your business size, call volume, and communication style.?
To do so, ask you some questions: Are you a small business with a handful of employees, or a large enterprise with a global team? Do you make frequent international calls, or mainly handle local calls? Answering these questions will help you narrow down VoIP service providers that fit your specific needs.
Further, you should consider scalability for your future growth. List all providers that can scale up and cater to more users as your business grows.?
2. Evaluate Features
Current VoIP systems today come into two groups. One is a proprietary VoIP platform and the other is a third-party system. The latter is already built with features to improve your workflow and communication with customers.?
In case you want to build your own VoIP system, consider the features that are essential to your business communication and team. Do you need video conferencing for remote meetings? Is auto attendant a must-have for greeting callers with a recorded message and directing their calls to the right person? Or do you want call blasting to contact many people at the same time? Make a list of features that are important for your team. Then, compare them against what different providers offer.
One of our tips is not to choose too many features for your list. Conduct thorough research to understand what your customers prefer and what features of your competitors contribute to their success. Further, consider your company’s resource limitations to pick up the right features.
Many providers now, like Designveloper, adopt Agile methodologies to facilitate the VoIP app development process. These methods allow us to focus on the most critical features of your platform instead of building a whole. As the market, customer preferences, and your requirements evolve, we’ll offer ongoing maintenance and frequent updates to your app.
3. Consider Pricing and Plans
Next, analyze your budget and choose a plan that aligns with your needs. Many providers offer tiered plans with different features at varying costs. So, you should look for those with transparent pricing structures and avoid hidden charges.?
However, transitioning to VoIP systems requires a long-term commitment. Therefore, you need to consider whether your chosen pricing package can meet your needs not just today, but also in the future.
4. Check Customer Support and Uptime
Now, consider how VoIP service providers offer customer support. As reliable customer support is vital, you should look for those with responsive customer service channels (e.g., phone, live chat, or email) to address your technical issues promptly.?
Another factor to consider is VoIP uptime. This refers to the percentage of time a VoIP service provider’s network is working properly and available for users to make and receive calls. It’s, therefore, a crucial measure of the service’s reliability.?
Higher percentages translate to greater reliability. However, 100% uptime is impossible in reality because of unexpected technical issues, network outages, or maintenance. So, find VoIP service providers with robust network infrastructure and redundant systems to minimize downtime.?
Further, you should check a provider’s Service Level Agreement (SLA) which outlines uptime guarantees and compensation for downtime exceeding the agreed-upon threshold.
5. Read Online Reviews & Comparisons
Finally, look for online reviews to see what other clients talk about VoIP service providers. These reviews can offer valuable insights into real-world experiences with features, call quality, and customer service.?
Further, use online comparison tools to compare features, pricing structures, and user reviews related to different providers. This will help you identify which service gives you the best value for your money.
Top 10 VoIP Companies Offering the Best VoIP Services in 2024
You’ve learned how to choose the best VoIP service providers through our five essential tips. But have you ever wondered which providers are leading this realm these days? In this section, we’ll discover the top 10 companies offering the best VoIP services in 2024.
1. RingCentral
RingCentral is one of the best cloud-based communication and contact platforms. It offers a wide range of features for messaging, video meetings, phone calls, file sharing, and more. All help you enhance customer experience and increase your workflows. One visible plus of RingCentral is its cross-platform functionality. Be it a computer, desktop, or mobile phone, you can easily contact employees and customers.
Offerings
RingCentral provides numerous VoIP options powered by artificial intelligence (AI) under one unified platform. They include:
2. Dialpad
Dialpad is an AI-powered customer intelligence platform for both small businesses and large enterprises. This tool offers various features like VoIP services, contact center analytics, and AI capabilities to engage customers better, improve customer experiences, and increase agent productivity.
Offerings
Dialpad focuses on a unified cloud-based platform that leverages Dialpad AI to perform the following activities:
3. Nextiva
Headquartered in Scottsdale, US, Nextiva offers the best VoIP services to streamline every conversation in one central platform. The company provides a central communication hub called NextOS, which combines different features into a single service. Accordingly, NextOS integrates features you need to connect with customers. They include voice calls, team messaging, AI capabilities (e.g., GenAI knowledge base or automated reporting), etc.
Offerings
The NextOS platform provides the three following suites of features:?
Further, Nextiva integrates a business VoIP phone system that helps you manage all calls across platforms (e.g., a smartphone or a desk phone) with advanced features like call routing or call analytics.
4. Ooma
Ooma is a California-based telecommunications company that provides VoIP services for business and individual customers. Further, it provides telephone equipment like IP phones, Wi-fi phones, and adapters. So, if you’re looking for a company offering both physical devices and services, Ooma is a decent option.
Offerings
Ooma provides a wide range of offerings to facilitate your communication:
Ooma Business: For business clients, Ooma offers three services: Ooma Office, Ooma Enterprise, and Ooma Connect.?
Ooma Residential: For households, Ooma provides two services: Ooma Telo and Ooma Smart Security.
5. Designveloper
Designveloper is a software development company headquartered in Ho Chi Minh City, Vietnam. Compared to other candidates in this list, we don’t provide a digital platform for your VoIP needs. Instead, we provide top-notch services to turn your idea into a custom solution for your business.
Offerings
We specialize in various tech areas, including:
领英推荐
Further, we provide your business with secure, feature-rich VoIP solutions.
Price
Our pricing structure depends on your specific needs. We offer flexible engagement models, including hourly rates and fixed-cost projects. Further, to accurately estimate the budget and time of your VoIP project, we leverage techniques like Analogous Estimation, Planning Poker, or Pomodoro.
6. Axvoice
Axvoice is a New York-based company that provides the most budget-friendly and best VoIP services. The provider offers 30+ VoIP features such as call forwarding, anonymous call rejection, enhanced voicemail, call logs, and online account management. Further, you can add and maintain any virtual number in your account at $3.99/month or use Axvoice’s toll-free numbers at $3.99/month for US coverage.
Offerings
Axvoice now comes with three calling plans for businesses, residents, and international clients. All these services require high-speed internet access, a spare Ethernet port on your router/modem to connect the Axvoice Internet Phone Service, a touch-tone telephone, and a US/Canada debit/credit card.
Axvoice Residential Calling Plans: These plans offer VoIP services for homes. They include:
Axvoice Business Calling Plans: Your business can upgrade from a PSTN (Public Switched Telephone Network) landline to a cloud-based VoIP phone system.?
Axvoice International Residential Calling Plans: If you prefer making calls outside the North American region, choose international VoIP plans.?
7. Intermedia Unite
Intermedia Unite is a flagship product developed by Intermedia. Technically as a cloud-based VoIP service provider, Intermedia focuses on fostering communication and collaboration within small and medium-sized businesses. With this vision, they build easy-to-use and high-performing tools and devices to support seamless customer interactions.
Offerings
Intermedia provides a wide range of digital products like Exchange Email, AnyMeeting Video Conferencing, and SecuriSync. However, we today only focus on Unite and its relevant offerings.?
Price
Intermedia provides two pricing packages for their Unite platform. They include Unite Pro at $27.99 and Unite Enterprise at $32.99. Further, you now can get a free device (e.g., desk phone) or a promotional discount ($85) on your chosen devices when you buy Unite.?
In case you want to add other extensions to Intermedia Unite, you need to pay extra monthly fees for these add-ons. For example, each fax line costs you $12.99 per month while company messaging charges $9.99 per local line.?
8. Google Voice
Google Voice is one of the popular free VoIP services for individual and business users. All you need to embark on Google Voice is a Google account and a phone number. With basic communication features like calling, voicemail, and text messaging, you can easily connect with clients and coworkers anywhere. However, Google Voice now only supports users in the US, Canada, and some European countries.
Offerings
To set up Google Voice for your business communication, you can easily download the app from the stores (for Android and iOS) or sign in to your Google account (for websites). Then, you can manage all users, phone numbers, auto attendants, and more in one unified Google Workspace Admin dashboard.?
In addition, you may leverage Google AI to block spam calls, automatically transcribe voice to text, etc. You can also integrate your existing phone numbers with Google Voice using SIP Link.?
Google Voice can work seamlessly with Poly devices (e.g., headsets or desk phones) to give you excellent experiences.?
Further, you can connect Google Voice with other Google products like Google Meet or Google Calendar to experience more unified business communication. For instance, you can utilize Google Voice to start outbound calls in Google Meet. This enables you to use Google Meet’s video conferencing features while making calls through your Google Voice number.?
Price
Google Voice is free for individual use. However, it charges business clients through the three following plans:
Google Workspace offers a comprehensive suite of communication and collaboration tools, including Google Voice. For businesses needing more than just Google Voice, a Google Workspace plan can be a more economical option.
9. Aircall
Another best candidate for VoIP services today is Aircall. It’s a cloud business phone system for sales, customer support, and IT operation teams. Aircall provides your business with fundamental VoIP features to foster communication and cooperation within or between teams.?
Further, it requires no complicated setup with bulky hardware. It also integrates CRM platforms, Helpdesk systems, and other business apps. This facilitates your seamless communication and data sharing between these tools.?
Offerings
Aircall is a comprehensive VoIP platform that includes a variety of business phone features. They include:
Price
Aircall provides different pricing plans as follows:
In addition, if you want to add Aircall AI to the platform for conversation intelligence, you’re charged $9 per license. You also can pay an extra $15 for each license if you prefer accessing Analytics+.
10. 8×8
8×8 is a California-based VoIP service provider. It offers a unified communication platform that integrates a business phone system, video conferencing, a contact center, and enterprise-level APIs. Further, this platform comes with high-level data security and complies with regulations like HIPAA or FISMA/NIST SP 800-53 R5.?
Offerings
As a cloud-based UCaaS, 8×8 offers a diverse range of communication and collaboration features. They include:
Price
8×8 now offers five different pricing structures, including X2, X4, X6, X7, and X8. Each comes with different features, hence serving different purposes. As the company doesn’t disclose the price, you should contact their sales reps to choose the best option for your business needs.
Final Words
Now, you’ve seen the top candidates in the VoIP realm, but remember – the best service is the one that perfectly fits your business needs. So, think about your call volume, budget, and desired features when looking for the best VoIP services. Use our tips in this guide to compare different providers. If you have any VoIP ideas, contact Designveloper for personalized consultancy now!