Top 10 Best VoIP Services to Use in 2024

Say goodbye to hefty phone bills and complicated systems. With Voice over Internet Protocol (VoIP) making business calls easier than ever, it's time to find out which are the best VoIP services to enhance your communication. This guide will provide you with all the information you need to select the best service, including expert tips and top provider recommendations. Ready to get started? Let’s dive in!

5 Key Tips to Choose the Best VoIP Service Provider

VoIP services become increasingly popular. According to Research and Markets, the global market for VoIP services is expected to increase from USD 151.21 billion in 2024 to USD 236.25 billion in 2028. This growth is equivalent to a CAGR of 11.8%, fueled by PBX (Private Branch Exchange) capabilities integrated into VoIP for businesses, web apps on the rise, and other factors.?

But among a myriad of providers out there, who should you partner with? Here are our 5 key tips to ensure you choose the perfect fit:

1. Understand Your Needs

First, you should understand what you ultimately want to achieve with VoIP services. As different companies need different communication plans, consider your business size, call volume, and communication style.?

To do so, ask you some questions: Are you a small business with a handful of employees, or a large enterprise with a global team? Do you make frequent international calls, or mainly handle local calls? Answering these questions will help you narrow down VoIP service providers that fit your specific needs.

Further, you should consider scalability for your future growth. List all providers that can scale up and cater to more users as your business grows.?

2. Evaluate Features

Current VoIP systems today come into two groups. One is a proprietary VoIP platform and the other is a third-party system. The latter is already built with features to improve your workflow and communication with customers.?

In case you want to build your own VoIP system, consider the features that are essential to your business communication and team. Do you need video conferencing for remote meetings? Is auto attendant a must-have for greeting callers with a recorded message and directing their calls to the right person? Or do you want call blasting to contact many people at the same time? Make a list of features that are important for your team. Then, compare them against what different providers offer.

One of our tips is not to choose too many features for your list. Conduct thorough research to understand what your customers prefer and what features of your competitors contribute to their success. Further, consider your company’s resource limitations to pick up the right features.

Many providers now, like Designveloper, adopt Agile methodologies to facilitate the VoIP app development process. These methods allow us to focus on the most critical features of your platform instead of building a whole. As the market, customer preferences, and your requirements evolve, we’ll offer ongoing maintenance and frequent updates to your app.

3. Consider Pricing and Plans

Next, analyze your budget and choose a plan that aligns with your needs. Many providers offer tiered plans with different features at varying costs. So, you should look for those with transparent pricing structures and avoid hidden charges.?

However, transitioning to VoIP systems requires a long-term commitment. Therefore, you need to consider whether your chosen pricing package can meet your needs not just today, but also in the future.

4. Check Customer Support and Uptime

Now, consider how VoIP service providers offer customer support. As reliable customer support is vital, you should look for those with responsive customer service channels (e.g., phone, live chat, or email) to address your technical issues promptly.?

Another factor to consider is VoIP uptime. This refers to the percentage of time a VoIP service provider’s network is working properly and available for users to make and receive calls. It’s, therefore, a crucial measure of the service’s reliability.?

Higher percentages translate to greater reliability. However, 100% uptime is impossible in reality because of unexpected technical issues, network outages, or maintenance. So, find VoIP service providers with robust network infrastructure and redundant systems to minimize downtime.?

Further, you should check a provider’s Service Level Agreement (SLA) which outlines uptime guarantees and compensation for downtime exceeding the agreed-upon threshold.

5. Read Online Reviews & Comparisons

Finally, look for online reviews to see what other clients talk about VoIP service providers. These reviews can offer valuable insights into real-world experiences with features, call quality, and customer service.?

Further, use online comparison tools to compare features, pricing structures, and user reviews related to different providers. This will help you identify which service gives you the best value for your money.

Top 10 VoIP Companies Offering the Best VoIP Services in 2024

You’ve learned how to choose the best VoIP service providers through our five essential tips. But have you ever wondered which providers are leading this realm these days? In this section, we’ll discover the top 10 companies offering the best VoIP services in 2024.

1. RingCentral

RingCentral is one of the best cloud-based communication and contact platforms. It offers a wide range of features for messaging, video meetings, phone calls, file sharing, and more. All help you enhance customer experience and increase your workflows. One visible plus of RingCentral is its cross-platform functionality. Be it a computer, desktop, or mobile phone, you can easily contact employees and customers.

Offerings

RingCentral provides numerous VoIP options powered by artificial intelligence (AI) under one unified platform. They include:

• RingEX: This communication option allows you to integrate a cloud-based phone system with ease, manage all SMS messages, and fax documents securely. Further, you can hold video conferencing, conduct sentiment analytics, find information quickly, and take smart notes with AI capabilities.

• RingCX: This omnichannel contact center enables you to manage all customer interactions across platforms. You may also leverage RingSense AI to provide your teams with real-time guidance, automatic call scoring, etc.

• Events & Video: This product offers AI-powered solutions for events, video meetings, and webinars.

• RingSense for Sales: This add-on service helps your sales team improve performance. It does so by using AI to generate summaries, discover key talking points, and analyze sentiment or sales conversations. Then, it provides valuable insights into your team’s performance, supporting you to make data-driven decisions. Further, it automates tasks (e.g., note-taking) and integrates with popular CRM platforms (e.g., HubSpot) for seamless workflows.

2. Dialpad

Dialpad is an AI-powered customer intelligence platform for both small businesses and large enterprises. This tool offers various features like VoIP services, contact center analytics, and AI capabilities to engage customers better, improve customer experiences, and increase agent productivity.

Offerings

Dialpad focuses on a unified cloud-based platform that leverages Dialpad AI to perform the following activities:

• Customer Engagement: Dialpad offers an AI-powered contact solution that allows you to manage all customer interactions across channels (e.g., phone, social media, or web chat). Further, it provides AI chatbots to answer customer questions promptly and AI Recaps to instantly summarize calls and recommend action items. The platform also integrates AI CSAT to measure how your customers feel satisfied with calls and conversations.?

• Sales Intelligence: Dialpad offers an AI-powered sales center to streamline your communication across channels, analyze sales calls, and offer coaching suggestions to foster your sales team’s productivity. Additionally, Dialpad AI incorporates CRM systems to automatically log calls, notes, and transcripts to help your teams keep an eye on customer interactions.

• Collaboration: Dialpad provides all communication features with high-level security, like business SMS and chat, noise reduction, automatic transcription, etc. Also, you can customize DialpadGPT for your business’s specific needs, from summarizing calls and coaching agents in real time to suggesting action items based on data analytics.

3. Nextiva

Headquartered in Scottsdale, US, Nextiva offers the best VoIP services to streamline every conversation in one central platform. The company provides a central communication hub called NextOS, which combines different features into a single service. Accordingly, NextOS integrates features you need to connect with customers. They include voice calls, team messaging, AI capabilities (e.g., GenAI knowledge base or automated reporting), etc.

Offerings

The NextOS platform provides the three following suites of features:?

• Customer Experience Suite: This feature suite helps Sales & Service teams better understand customer habits and expectations. It gives you a unified customer view, engages with your customers across channels, and automates your workflows with AI capabilities.?

• Brand Management Suite: This feature suite helps your Marketing team engage with their customers on social media, online communities, and other channels. Also, it can track your competitors, analyze posts to identify trends or understand customer sentiment, and monitor performance.

• Customer Conversation Suite: This suite integrates features like voice, SMS, calendar, recordings, and file management for seamless collaboration. NextOS leverages enterprise-level security and complies with regulations (e.g., HIPAA) to protect your data in transit or at rest.

Further, Nextiva integrates a business VoIP phone system that helps you manage all calls across platforms (e.g., a smartphone or a desk phone) with advanced features like call routing or call analytics.

4. Ooma

Ooma is a California-based telecommunications company that provides VoIP services for business and individual customers. Further, it provides telephone equipment like IP phones, Wi-fi phones, and adapters. So, if you’re looking for a company offering both physical devices and services, Ooma is a decent option.

Offerings

Ooma provides a wide range of offerings to facilitate your communication:

Ooma Business: For business clients, Ooma offers three services: Ooma Office, Ooma Enterprise, and Ooma Connect.?

• Ooma Office: This business VoIP version helps small companies to communicate with customers and employees seamlessly. Ooma Office provides you with different features based on your chosen version (Essentials, Pro, and Pro Plus). But these versions always share common functions like text messaging, virtual receptionist, low international VoIP calling rates, ring groups, video conferencing, or CRM integration.

• Ooma Enterprise: This is a UCaaS (Unified Communications as a Service) solution designed for larger enterprises. It offers communication features like call center, team messaging, direct routing for Microsoft Teams, and video conferencing.?

• Ooma Connect: This acts as an all-in-one solution for those seeking a reliable VoIP phone system and high-speed internet. It comes with Ooma Office services, internet access, Ooma Connect Base Station (a physical device for all services), and even an LTE adapter as an add-on for internet backup.

Ooma Residential: For households, Ooma provides two services: Ooma Telo and Ooma Smart Security.

• Ooma Telo: This gives residents a physical device and a free VoIP home phone service. Accordingly, you can make free calls using your existing number or creating a new one. All you need to pay is the device’s one-time cost, monthly fees, and taxes.?

• Ooma Smart Security: This security solution protects your house from any harm. It includes security devices (e.g., door & window sensors), Ooma home phone services, audible & negative alerts, remote 911, etc.

5. Designveloper

Designveloper is a software development company headquartered in Ho Chi Minh City, Vietnam. Compared to other candidates in this list, we don’t provide a digital platform for your VoIP needs. Instead, we provide top-notch services to turn your idea into a custom solution for your business.

Offerings

We specialize in various tech areas, including:

• Web App Development: We build bespoke web apps from scratch, modernize existing systems, and improve functionalities. Further, we provide ongoing management and maintenance services for web apps, from debugging to server monitoring.

• Mobile App Development: We have extensive knowledge and experience in developing iOS, Android, and hybrid apps using cutting-edge techs (e.g., Flutter or React Native).

• Software Development: We specialize in building bespoke software solutions tailored to your business needs.?

• AI Development Services: We offer generative AI services, including AI software development and AI chatbot integration.

• Cyber Security Consultancy: We help you overcome cybersecurity issues with top-notch services like penetration testing, security threat modeling, and security training.

Further, we provide your business with secure, feature-rich VoIP solutions.

• Custom VoIP Apps: We build VoIP apps tailored to your unique needs. Our team uses advanced technology to create reliable and scalable VoIP solutions. These apps support seamless communication for your business. Whether for internal communication, customer support, or other purposes, we have the expertise to deliver a solution that fits your needs.

• VoIP Customer Service: Our VoIP solutions can transform your customer support experience. We integrate VoIP seamlessly with your existing systems. Features like call routing, IVR (Interactive Voice Response), and real-time call analytics enhance communication. They improve customer satisfaction and streamline support processes.

• VoIP Remote Workers: We also support seamless communication for remote workers, regardless of location. Our VoIP systems help your remote teams stay productive and connected with such features as virtual extensions, mobile apps, and video conferencing. Further, the robust security measures and reliable connectivity of VoIP systems enable effective collaboration and better result delivery.?

Price

Our pricing structure depends on your specific needs. We offer flexible engagement models, including hourly rates and fixed-cost projects. Further, to accurately estimate the budget and time of your VoIP project, we leverage techniques like Analogous Estimation, Planning Poker, or Pomodoro.

6. Axvoice

Axvoice is a New York-based company that provides the most budget-friendly and best VoIP services. The provider offers 30+ VoIP features such as call forwarding, anonymous call rejection, enhanced voicemail, call logs, and online account management. Further, you can add and maintain any virtual number in your account at $3.99/month or use Axvoice’s toll-free numbers at $3.99/month for US coverage.

Offerings

Axvoice now comes with three calling plans for businesses, residents, and international clients. All these services require high-speed internet access, a spare Ethernet port on your router/modem to connect the Axvoice Internet Phone Service, a touch-tone telephone, and a US/Canada debit/credit card.

Axvoice Residential Calling Plans: These plans offer VoIP services for homes. They include:

• USA/Canada Unlimited: This package allows you to make unlimited calls across the US and Canada.

• US/Canada 200: This plan enables you to call for up to 200 minutes in the US and Canada.

• Pay as You Go: You can make a call at 1.5 cents to any place in North America.

Axvoice Business Calling Plans: Your business can upgrade from a PSTN (Public Switched Telephone Network) landline to a cloud-based VoIP phone system.?

• Small Business Plan: This call package allows you to call for up to 1,500 minutes anywhere in North America.

• Home Office (SOHO) Plan: This call plan provides you with the Virtual PBX phone system to run your office phones and foster your team’s productivity. Further, you can call for up to 200 minutes across the US and Canada.

Axvoice International Residential Calling Plans: If you prefer making calls outside the North American region, choose international VoIP plans.?

• Residential International: You can access 30+ calling features and make unlimited calls to 45+ international places.

• Residential International Plus: You can access 30+ calling features and make unlimited calls to 60+ international places.

7. Intermedia Unite

Intermedia Unite is a flagship product developed by Intermedia. Technically as a cloud-based VoIP service provider, Intermedia focuses on fostering communication and collaboration within small and medium-sized businesses. With this vision, they build easy-to-use and high-performing tools and devices to support seamless customer interactions.

Offerings

Intermedia provides a wide range of digital products like Exchange Email, AnyMeeting Video Conferencing, and SecuriSync. However, we today only focus on Unite and its relevant offerings.?

• Intermedia Unite: This is a cloud UCaaS platform that gathers all communication channels into one unified hub to streamline your workflows. It integrates various features like a PBX phone system, team chat & business SMS, video conferencing, call center, online faxing, and AI assistant. Further, you can use Intermedia Unite across platforms, be it a computer, a smartphone, or a website.

• Desktop Phones & Accessories: Intermedia offers a diversity of physical devices to support your communication needs. They include headsets, phones, conferencing phones, and other accessories. Some of them (like Yealink WH62 Mono or Unite X303W) are free of charge.

Price

Intermedia provides two pricing packages for their Unite platform. They include Unite Pro at $27.99 and Unite Enterprise at $32.99. Further, you now can get a free device (e.g., desk phone) or a promotional discount ($85) on your chosen devices when you buy Unite.?

In case you want to add other extensions to Intermedia Unite, you need to pay extra monthly fees for these add-ons. For example, each fax line costs you $12.99 per month while company messaging charges $9.99 per local line.?

8. Google Voice

Google Voice is one of the popular free VoIP services for individual and business users. All you need to embark on Google Voice is a Google account and a phone number. With basic communication features like calling, voicemail, and text messaging, you can easily connect with clients and coworkers anywhere. However, Google Voice now only supports users in the US, Canada, and some European countries.

Offerings

To set up Google Voice for your business communication, you can easily download the app from the stores (for Android and iOS) or sign in to your Google account (for websites). Then, you can manage all users, phone numbers, auto attendants, and more in one unified Google Workspace Admin dashboard.?

In addition, you may leverage Google AI to block spam calls, automatically transcribe voice to text, etc. You can also integrate your existing phone numbers with Google Voice using SIP Link.?

Google Voice can work seamlessly with Poly devices (e.g., headsets or desk phones) to give you excellent experiences.?

Further, you can connect Google Voice with other Google products like Google Meet or Google Calendar to experience more unified business communication. For instance, you can utilize Google Voice to start outbound calls in Google Meet. This enables you to use Google Meet’s video conferencing features while making calls through your Google Voice number.?

Price

Google Voice is free for individual use. However, it charges business clients through the three following plans:

• Starter: $10/user/month
• Standard: $20/user/month
• Premier: $30/user/month

Google Workspace offers a comprehensive suite of communication and collaboration tools, including Google Voice. For businesses needing more than just Google Voice, a Google Workspace plan can be a more economical option.

9. Aircall

Another best candidate for VoIP services today is Aircall. It’s a cloud business phone system for sales, customer support, and IT operation teams. Aircall provides your business with fundamental VoIP features to foster communication and cooperation within or between teams.?

Further, it requires no complicated setup with bulky hardware. It also integrates CRM platforms, Helpdesk systems, and other business apps. This facilitates your seamless communication and data sharing between these tools.?

Offerings

Aircall is a comprehensive VoIP platform that includes a variety of business phone features. They include:

• Phone System: This feature suite helps your business streamline call workflows and improve customer interactions. Some outstanding features include toll-free numbers, voicemail, business text messages, call routing, call conferencing, and interactive voice response (IVR).

• Collaboration: Aircall helps enhance teamwork through shared contacts, warm transfer, shared call inbox, and call commenting & assignment.

• Call Center: Aircall integrates essential features to streamline call flows, improve agent efficiency, and provide exceptional customer service. These features include real-time modifications to agents or phone numbers, call queuing, ring groups, parallel calls, time-based routing, etc.

• Productivity: Aircall focuses on fostering productivity when your teams handle calls through features like call transcription, click to dial, call tags & disposition codes, and forward to phone.

• Analytics: Like other VoIP services, Aircall supports you in tracking and analyzing call center metrics (e.g., wait time or call volume). Further, it integrates a Call Whispering feature to secretly communicate with your teammates when they have a live call. It also monitors live calls to suggest the best employee training and foster call quality assurance.

• AI: Aircall leverages AI capabilities to transcribe calls and voicemails, summarize calls, determine key discussion points, analyze caller engagement levels, etc.

Price

Aircall provides different pricing plans as follows:

• Essentials: $30/license
• Professional: $50/license
• Custom: Contact sales

In addition, if you want to add Aircall AI to the platform for conversation intelligence, you’re charged $9 per license. You also can pay an extra $15 for each license if you prefer accessing Analytics+.

10. 8×8

8×8 is a California-based VoIP service provider. It offers a unified communication platform that integrates a business phone system, video conferencing, a contact center, and enterprise-level APIs. Further, this platform comes with high-level data security and complies with regulations like HIPAA or FISMA/NIST SP 800-53 R5.?

Offerings

As a cloud-based UCaaS, 8×8 offers a diverse range of communication and collaboration features. They include:

• Unified Communications: 8×8 connects everyone in your business through popular communication features. They involve video meetings, team chat, conversation IQ, Admin Console, etc.

• Communication APIs: Further, it engages your staff and customers through APIs like SMS, voice, automation builder, or 8×8 connect.

• Contact Center: 8×8 provides a secure, comprehensive contact center to connect with agents and foster customer experience. This center includes an intelligent customer assistant, omnichannel routing, agent workspace, proactive outreach, etc.

• Customer Engagement: Beyond customer service agents, 8×8 supports all employees (e.g., sales assistants or marketing executives). Using AI, 8×8 Engage offers data-driven insights and recommendations to handle customer interactions more efficiently.

• Integration: The platform helps you enhance productivity by seamlessly incorporating business software (e.g., Microsoft Teams)

Price

8×8 now offers five different pricing structures, including X2, X4, X6, X7, and X8. Each comes with different features, hence serving different purposes. As the company doesn’t disclose the price, you should contact their sales reps to choose the best option for your business needs.

Final Words

Now, you’ve seen the top candidates in the VoIP realm, but remember – the best service is the one that perfectly fits your business needs. So, think about your call volume, budget, and desired features when looking for the best VoIP services. Use our tips in this guide to compare different providers. If you have any VoIP ideas, contact Designveloper for personalized consultancy now!