Tollring Tech Round-Up: November Edition

Welcome to the November edition of the Tollring Tech Round-Up! In this issue, we are excited to share highlights from our recent attendance at the Cavell Cloud Comms Summit, where we engaged in valuable discussions with industry leaders. We also reflect on the success of our 30th anniversary celebrations in India, emphasizing our commitment to fostering strong connections within our team. Additionally, we look ahead to our participation in the Call & Contact Centre Expo 2024 in London and the upcoming Cavell Enable event, where we will showcase our innovative solutions.

Tollring’s 30th Anniversary Celebrations Continue in India: A Weekend of Connection and Reflection?

As part of Tollring’s 30th anniversary celebrations, we had the pleasure of hosting a memorable event in India during the last weekend of September. This significant milestone in our company’s journey brought together members of our senior leadership team and our exceptional team based in India.

This celebration was more than just a moment to reflect on our past achievements—it was an opportunity to strengthen the bonds that have driven us forward over the last three decades. The weekend featured a variety of team-building activities, with the highlight being an adventurous jeep safari, where colleagues had the chance to unwind and connect in a unique and natural setting.

Our 30-year journey has been marked by innovation, collaboration, and a shared vision of delivering exceptional value to our customers. The anniversary event in India was a testament to this culture, reinforcing the power of teamwork that has defined Tollring’s success. Here’s to many more years of success, innovation, and strong partnerships!??

Tollring’s Key Moments from the Cavell Cloud Comms Summit?

On October 1st, the Tollring team had the privilege of participating in Cavell Cloud Comms Summit in New York. As Bronze Sponsors, we proudly showcased our comprehensive suite of solutions, including Call Analytics, Collaboration Analytics, Call Recording with AI Analytics, and Fraud Protection, to an audience of industry leaders and experts.?

The summit provided a fantastic platform to highlight how Tollring’s advanced solutions empower businesses to harness the full potential of their communications data, enabling smarter decisions, greater efficiency, and enhanced customer experiences.

A key highlight of the event was the participation of our CEO, Tony Martino , who took the stage for a fireside chat on the topic "How to Create Value Through M&A." Drawing from recent experience, Tony shared valuable insights on how mergers and acquisitions can serve as powerful engines for growth, innovation, and strategic expansion.

The Cavell Cloud Comms Summit was not only a chance to showcase Tollring’s cutting-edge solutions but also an opportunity to contribute to meaningful conversations shaping the future of the industry. A big thank you to all who attended and engaged with us during the summit. We look forward to building on the connections made and the ideas shared as we continue to shape the future of cloud communications together.?

?Countdown to Cavell Enable: Meet Tollring in London on December 3rd?

On December 3rd, 2024, Tollring will be attending Cavell Enable as a proud Silver Sponsor. This highly anticipated one-day event at 22 Bishopsgate, London, will focus on the future of collaboration platforms like Microsoft Teams, Cisco Webex, and Zoom, providing valuable insights into the enablement market.?

We invite you to join us for an opportunity to gain valuable insights, explore actionable strategies, and engage in meaningful networking with industry leaders.

Tollring in the news??

Powering business growth with AI?

In this article, Microsoft’s Satish T shares how AI empowers organizations to optimize processes, while Tollring's Chief Customer Officer, Hilary Oliver , highlights how our analytics tools provide insights into Teams deployments, helping businesses anticipate needs and enhance customer experiences.? ? ? ? ? ? ??

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Seamless Working??

With evolving workstyles and complex business needs, providers must understand their clients' challenges before offering solutions. Richard Jones , Tollring's Commercial Director, urges MSPs, resellers, and VARs to tailor their offerings through a consultative approach to deliver real value.?

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Leveraging Microsoft Teams Growth with AI and Automation?

Amid Microsoft Teams' rapid growth, CSPs must understand their customers' collaboration challenges before offering AI-driven and automated solutions. Tony Martino , CEO of Tollring, highlights the importance of enhancing Teams with direct routing, SIP trunking, and analytics to deliver true value and elevate customer communications.?

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Building In The Cloud??

As the cloud market evolves, channel companies must adapt their offerings to meet changing demands. The rise of generative AI and industry-specific clouds is reshaping the landscape, presenting resellers and MSPs with opportunities to enhance their cloud solutions.?

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Better Communication With Call Analytics??

In the evolving landscape of Microsoft Teams, organizations must harness AI-driven call analytics to enhance customer engagement. Hilary Oliver, Chief Customer Officer at Tollring, underscores the significance of Analytics 365 in tracking missed calls and elevating customer satisfaction.?

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White Label Success?

In the competitive world of cloud solutions, resellers and MSPs can leverage white labelling to enhance their offerings. Hilary Oliver , Chief Customer Officer at Tollring, emphasises how this strategy allows channel companies to bundle services from multiple vendors, creating a seamless customer experience under their own brand.?

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That's all for this edition of the Tollring Tech Round-Up. Stay tuned for more updates, insights and innovations from the world of analytics and collaboration.?