Tollring Tech Round-Up: May Edition
Welcome to the May edition of the Tollring Tech Round-Up! This edition shines a spotlight on our new product launch, AI-Powered Recording, as well as key takeaways from the Cloud Comms Alliance event that took place in St Petersburg, Florida and the upcoming Call Analytics for Teams Webinar.
Record AI: AI-Powered Recording. A new product launch for Tollring
Call Recording is essential for regulated companies and, increasingly, for those that want to get under the skin of their customer experience. But with so much data, how can you find those insights and drive outcomes in a scalable way??
Enter Record AI, our newest call recording solution. Record AI leverages AI to deliver insight at scale so that you can understand customer experience across your whole organisation, quickly and easily.?
Say goodbye to listening to calls for hours; Record AI uses sentiment and keyword/topic analysis, transcription and fine-grained filtering to highlight the calls that matter and take action. ?
Record AI, available for Cisco Broadworks, Microsoft Teams, SBCs and more, adds a powerful edge to any partners portfolio. Easy to deploy, bill and sell, partners can make their mark in this fast-moving market and leverage AI to get ahead of the competition.
With AI set to deliver significant value for the telecommunications industry, 30% of business leaders want to invest in and focus more on data and analytics using AI. – McKinsey and Company, 2024.
Record AI offers a real opportunity for partners to widen their addressable market and capitalise on the AI opportunity.
Cloud Comms Alliance
Recently, our Head of Business Development Greg Easton flew to St. Petersburg, Florida, to attend the Cloud Comms Alliance. Amidst insightful discussions, a recurring theme echoed—highlighting the crucial need for businesses to shift their focus beyond customer experience and to incorporating employee experience.
Blair Pleasant , president and principal analyst at COMMfusion and co-founder of UC Strategies, emphasized the significance of nurturing not only customer relationships but also prioritizing the well being and satisfaction of employees. This sentiment was further underscored by Janet Schijns , CEO of JS Group, who shed light on industry trends and the tendency to excessively prioritize customer experience, often overshadowing the equally vital aspect of employee satisfaction.
?It's a balance that demands attention. While a seamless customer experience undoubtedly drives growth, neglecting the needs and experiences of employees can hinder sustainable success. After all, a motivated and engaged workforce is the backbone of any thriving business and underpins the most successful customer experience strategies.
Businesses must recognize that success lies not in prioritizing one over the other, but in striking a delicate balance between customer and employee satisfaction. By fostering a culture that values both, organizations can unlock unprecedented growth opportunities.?
What are your thoughts on striking this balance? Do you agree that prioritizing both customer and employee experience is pivotal for sustained growth? Share your insights below.?
Upcoming Call Analytics Webinar??
It’s time to stand out from the crowd with Call Analytics for Microsoft Teams!??
Join us for an insightful webinar where we delve into the world of Analytics 365 Call Analytics and how you can differentiate your Microsoft Teams proposition.?
Organizations of all sizes are actively looking for insights that help them to manage customer-facing teams and build lasting relationships. With advanced call analytics in play, you'll widen your addressable market whilst elevating your proposition to stand out from the crowd.??
Find out more in our webinar, where Product Marketing Manager Ian Bevington will demonstrate how easy it is for your customers to visualize their calling activity and drive performance.??
Here’s what you will learn and your customers will love:??
?? Better Understanding of Your Customers: Dive deep into the data and discover invaluable insights into your customer interactions. From call duration to sentiment analysis, uncover the nuances that drive customer satisfaction and loyalty.?
?? Driving Performance Amongst Your Team: Learn how to utilize call analytics to boost team productivity and efficiency. Identify areas of improvement, track performance metrics, and implement targeted strategies for enhanced collaboration and results.?
?? Managing Service Levels in Your Organization: Stay ahead of the curve by effectively managing service levels within your organization. Utilize call analytics to monitor response times, identify bottlenecks, and ensure optimal customer service delivery at all times.?
Don't miss this opportunity to equip yourself with the tools and knowledge needed to elevate your Microsoft Teams proposition. Join us on May 7th and discover how Analytics 365 Call Analytics can be your key to unlocking success in Microsoft Teams.?
We look forward to having you join us for this insightful session.?
?? Unlock the Power of Call Analytics for Microsoft Teams!?
?? Date: May 7th, 2024?
?? Time: 2pm BST?
?? Register here to secure your spot
Upcoming Events?
Tech Reseller Awards?
We are thrilled to announce that we are a finalist in three categories at the upcoming Technology Reseller Awards, set to take place on the 23rd of May 2024 at the prestigious Royal Lancaster in London.??
As pioneers in the industry, we’re excited to celebrate innovation alongside fellow leaders and visionaries in the community. We look forward to an inspiring evening of recognition, networking, and forging new connections that will propel us towards even greater achievements in the future. See you there!?
Tollring in the News?
Comms Dealer: AI-analytics front-runners set to take decisive lead?
AI and analytics are shaping up to be the critical drivers of business transformation and partner differentiation, and securing a slice of this soon-to-be ubiquitous source of competitive advantage requires immediate attention, according to industry experts at the March 2024 Comms Dealer Channel Forecast insight session.?
UC Today: Tollring and PingCo Announce Global Strategic Alliance
Tollring has signed a global strategic alliance with Australian-based PingCo to include their offerings within PingCo’s broader Microsoft ecosystem.
Technology Record: Unlocking Innovation Through Data?
Organisations that leverage data and analytics can improve business performance and customer satisfaction, according to Tollring’s CEO.?
Comms Business: Making customer experience a central business strategy
Exceptional customer service can be a key differentiator for channel companies, says Tollring's Hilary Oliver?
Thanks for including me in your write up and for highlighting the important role of agent or employee experience.
Go To Market and Profitable Growth Expert * Board Member * Audit Committee * CEO* Ecosystem Growth Expert* Megacosm Guru * Executive Leadership and Governance * Security * Mobility *Edge Compute *Collaboration
6 个月Employee Experience delivers massive benefit for your top and bottom line and yet is often neglected in companies - glad to see our friends at Tollring lean in here!