Tollring Tech Round-Up: Issue 2

Welcome to the latest edition of the Tollring Tech Round Up, where we bring you the latest updates and insights from the world of analytics and collaboration. In this edition, we're thrilled to announce the launch of our new and improved Analytics 365 website, along with exciting enhancements to our suite of services designed to drive business performance like never before

The Power of Microsoft Teams: The Impact of Call Analytics, as Described by Our Team

Microsoft Teams has emerged as a powerhouse platform, revolutionizing the way teams connect and work together. With over 300 million active users daily, the adoption of Microsoft Teams continues to skyrocket, reflecting how indispensable it is in modern workplaces.?

At the heart of this growing ecosystem lies a crucial element: call analytics for Microsoft Teams. We asked members of our team about how they felt our new call analytics solution would transform the experience for users of Teams worldwide.?

Why Call Analytics for Microsoft Teams Matters?

Microsoft Teams has become the go-to platform for many organizations, offering a seamless environment for teams to connect, share, and innovate. However, as these organizations rely more heavily on Teams for their communication needs, the ability to gain insights from these interactions becomes paramount. So far call analytics for Microsoft Teams phone is not a native feature.?

Speaking to our Head of Channel, Craig Hoile aptly pointed out that, “The Microsoft Teams ecosystem has witnessed exponential growth, underscoring the need for robust offerings to cater to evolving demands. With Teams Phone gaining momentum, empowering users with analytics becomes imperative.”?

Call analytics for Microsoft Teams provides a window into the performance and effectiveness of these communications, offering valuable data on call volumes, durations, and user engagement. This data isn't just numbers; it's actionable intelligence that enables organizations to optimize their communication strategies, identify bottlenecks, and enhance the overall user experience.?

Our Marketing Communications Manager, Anne Woollett , also highlighted the pivotal role of analytics in enhancing customer experiences and maximizing the utility of Microsoft Teams, heralding a new era of efficiency and effectiveness. “The market is crying out for analytics with depth and ease of use that we're providing here. Being able to have these analytics at your fingertips without needing a degree in data science is what's going to enable the shift from traditional phone systems over to the Microsoft Teams environment.”?

Whether it's monitoring customer interactions, optimizing team workflows, or improving response times, call analytics empowers organizations to make informed decisions that drive productivity, efficiency, and ultimately, business success. By harnessing the power of data within Microsoft Teams, organizations can unlock a new level of agility and responsiveness, ensuring that every interaction counts in today's competitive landscape.?

The Unique Value Proposition of Analytics 365 Call Analytics

Analytics 365 Call Analytics for Microsoft Teams brings a wealth of unique value propositions to the table, setting it apart as a pioneering solution of call analytics. With rich data visualization capabilities and intuitive user interface, Analytics 365 transforms raw call data into actionable insights with unparalleled ease.?

“The problem for companies that are operating in a hybrid model is that they will have staff working from home who are engaged in calls with their customers on a daily basis. And these businesses are operating without any visibility into what is actually going on within those calls. And our product solves that problem by providing them with business intelligence tools and analytics.”, said Greg Easton , Business Development Manager at Tollring.

What truly distinguishes Analytics 365 Call Analytics is its adaptability and versatility, offering a simple commercial model that empowers partners to effortlessly sell and maintain the product.

Ian Bevington , our product marketing manager echoed this sentiment, "Call Analytics is really, really good at keeping everybody informed, particularly in a hybrid environment. For example, the wallboards, you can share them on a large screen in the office, but also share that same view with users at home".

Empowering the Reseller Channel?

Analytics 365 Call Analytics for Microsoft Teams represents a significant opportunity for the reseller channel, offering a powerful tool to differentiate their offerings and drive business growth. As businesses increasingly embrace Microsoft Teams as their communication platform of choice, resellers are presented with a unique opportunity to add value by integrating call analytics into their product portfolio.?

The introduction of our Call Analytics for Microsoft Teams presents a myriad of opportunities for resellers, enabling them to cater to diverse customer needs and enhance their value proposition. Craig Hoile emphasized the flexibility afforded to resellers, empowering them to offer analytics solutions across multiple platforms and drive profitability. “Having Call Analytics for Teams, as well as on a multitude of other platforms like BroadWorks and Webex, gives resellers an option to give their customers choice, and widen their own addressable market".

The Impact on End Users?

Analytics 365 Call Analytics for Microsoft Teams promises to have a profound impact on end users by revolutionizing the way they interact and collaborate within the Teams environment. With the transition to hybrid work models becoming the new norm, businesses are faced with the challenge of maintaining seamless communication and productivity across distributed teams. ?

From empowering organizations to understand customer interactions to driving performance and managing service levels, the solution promises to revolutionize how end users harness the power of Microsoft Teams.

Unlocking services in the most efficient and seamless way

With enhanced Collaboration, Call Recording, and Call Analytics features, our Microsoft suite empowers businesses to drive productivity, boost sales, and gain strategic insights like never before, and all within the Microsoft Teams environment.

Our Collaboration Analytics tools, powered by Microsoft Teams data, enable teams to harness the power of data to enhance productivity and foster collaboration within their teams and organizations. Additionally, our AI-Powered Call Recording solution revolutionizes conversations by not only capturing interactions but also providing valuable insights to elevate engagement, ensure compliance, and drive strategic decision-making.

With Call Analytics, businesses can understand their customers better, optimize service levels, and drive team performance to maximize revenue and improve customer engagement. By leveraging these powerful features, our users can unlock new levels of efficiency, productivity, and success in their operations.

All of which takes us to our next exciting announcement below!

Want to learn more? Visit our website.

Introducing Our New Analytics 365 Website

In today's fast-paced business environment, leveraging data-driven insights is key to staying ahead of the curve. That's why we're thrilled to introduce our newly revamped Analytics 365 website, aimed at providing our users with a seamless and efficient experience to unlock the full potential of our services.

View each of our solutions clearly and effortlessly, gain access to in-depth information and resources and learn all about the key benefits of collaboration, call recording and call analytics.

With enhanced Collaboration, Call Recording, and Call Analytics features, our suite empowers businesses to drive productivity, boost sales, and gain strategic insights like never before, and all within the Microsoft Teams environment.

Want to learn more? Visit our website.

Events

This week, we’ve been at BT Wholesale 's Partner Plus Live event, demonstrating the power of call analytics to the BT Wholesale Channel. Thank you to BT Wholesale for being a fantastic host and putting on an excellent day of education and entertainment. ?

Next up, we’ll be at Cavell Group 's Cloud Comms Summit Europe in London on the 12th March. Here the team (including Marcus Campbell , Matthew Spanswick , Rebecca D. , Greg Easton , Ian Bevington and Anne Woollett ) will be showcasing our solutions for Microsoft Teams and more. ?

Tollring in the News

We're thrilled to share that Tollring has been making waves in the media recently. Here's a quick round-up of the publications where we've been featured:

• Comms Business: Explore the as-a-service era with Tollring CEO Tony Martino and other industry experts as they discuss the evolving landscape of channel companies. Read More Here.

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• Technology Record: Dive into achieving hybrid working success with Microsoft Teams, featuring insights from Hilary Oliver of Tollring. Discover how Teams data can help optimize work practices and support employees effectively. Read More Here.

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• Technology Reseller: Gain insights into the evolution of the channel in 2024. Technology Reseller magazine speaks with channel players, including Tony Martino, to understand the changes and trends shaping the industry this year. Read More Here.

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That's all for this edition of the Tollring Tech Round Up. Stay tuned for more updates, insights, and innovations from the world of analytics and collaboration.

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