Tollring Tech Round-Up: Issue 1

iCall Suite Call Analytics for Microsoft Teams: A New Revenue Stream and Sales Enabler for Partners

We recently announced that iCall Suite, the Call Analytics solution trusted by businesses across the globe, is now available for Microsoft Teams. For partners, that means a new opportunity to guide customers through the shift to Teams without losing the insights they’ve come to rely on. But what does it mean for the end customer?

Empowering Customer-Centric Insights?

At the heart of iCall Suite lies the ability for customers of any size to understand customer interactions in as much detail as they need.??

• Call Dynamics: Identify peak call hours, ensuring timely and efficient responses.?
• Performance Analytics: Evaluate team and individual performance for optimal resource allocation and training.?
• Consistent Service Delivery: Maintain service excellence standards across teams, departments or your whole organisation.?
• Missed Call Management: Seamlessly track and follow up on missed calls to enhance customer satisfaction.?
• The beauty of iCall Suite is its seamless integration with Microsoft 365, offering an intuitive platform to effortlessly manage calling performance. This integration streamlines operations, enabling teams to focus on what truly matters: customer engagement and operational efficiency.?

Want to learn more? Check it out and drop us a note here.

Looking ahead: AI-Powered Call Recording has been announced?

No sooner had we shared that iCall Suite Call Analytics for Teams was available did we announce that our new call recording solution, Record AI, was imminent.??

Record AI changes the game with automatic transcription, topic matching and sentiment insights. Businesses of any size will be able to apply this to a vast range of applications, from training to market insights, all with compliance in mind.?

Catch up with the release here.?

A Moment of Reflection: Our Awards Wins in 2023?

Last year was another great one for the team, with more innovation than ever, record-beating sales and some fantastic awards wins.?

We were particularly delighted to win our first ever award from Technology Reseller magazine – “Best Hybrid Working Product”. Incidentally, this was also our first ever award for what was at the time our newest product – Analytics 365 Collaboration Analytics for Microsoft Teams.??

We were also very happy to welcome another Comms National Award to the shelf. This award – Best Call Management Solution – is very special to us, as it marks the fifth time we have won it.??

The 'Why' Behind the Wins?

At the heart of Tollring lies a sincere desire to address real business challenges. This recognition reinforces our belief in creating solutions that aren't just technologically advanced but are also deeply rooted in understanding and meeting the needs of our clients and their end customers.??

Our portfolio is the sum of the collective efforts of our growing, distributed team, with a shared vision of enhancing customer experiences… and more than a few late-night brainstorming sessions!?

None of this would have been possible without the trust and support of our clients and partners. It's your feedback and unwavering support that constantly drive us to push boundaries and innovate further. We are truly grateful for every opportunity to serve you better.?

Upcoming Events?

Look out for our team at BT Wholesale’s Partner Plus Live event at the end of February, and at Cavell Cloud Comms Summit Europe in March.?

Tollring in the News?

Head of Channel Craig Hoile joins other industry experts to talk about the skills and strategies needed to succeed in 2024.?Read More.?

According to Tollring CEO Tony Martino, organisations that leverage data and analytics can improve business performance and customer satisfaction.?Read More.

Comms Business speaks with channel players, including Tony Martino, to understand what changes the channel may see this year.?Read More.