TNS Payment Markets Update #1

Welcome to our TNS Payment Markets Update. It has been a busy start to 2024 across the globe, and we're excited to share some key updates and insights from TNS' Payment Markets division!?

We're almost at the halfway mark of the year and have seen a continued manifestation of some of the complexities for businesses accepting retail payments, including the changing landscape of consumer behavior, network resiliency and the need to keep up with regulatory and compliance requirements. Additionally, the modernization of tech stacks and the shift towards using cloud-based solutions present an ongoing opportunity for TNS to present more value-adding services to our clients and partners across the globe.?

Introducing Complete Commerce? ?

We're thrilled to announce Complete Commerce, our full-stack, modern, and secure payment and network capability that eliminates the complexities of fragmented payments and connectivity. Complete Commerce offers a fully managed, PCI DSS-certified service for payments and network connectivity, enabling enterprises to accept any transaction at terminals and online, connect ATMs, POS terminals, and retail stores with its carrier-agnostic, global, private network, and orchestrate payment transactions via a cloud-native platform. You can read more about Complete Commerce in our Press Release: TNS Launches Complete Commerce, Press Release I TNS

George Zirkel Appointed Senior Vice President, Americas

We're excited to share that George Zirkel has been appointed as the Senior Vice President for the Americas – Payment Markets at TNS. In his new role, George will lead the North American market and continue to oversee South America, where he has played a pivotal role in driving significant growth and development over the past five years. His deep industry expertise and strategic vision will be invaluable as we continue to expand our presence and deliver exceptional value to our customers. Click to read the full announcement: George Zirkel Appointed Senior Vice President for Americas, Payment Markets | TNS

How Scheidt & Bachmann Process Payments with TNS? ?

Scheidt & Bachmann Fare Collection Systems provide 70% of the ticket vending machines (TVMs) across the UK and 100% of the TVMs across Ireland. Being responsible for around 7.6 million transactions per year, they needed a reliable supplier that could provide better service levels than what they had to keep up with customer demand – that’s why they turned to TNS to utilize our Payment Orchestration Platform.????

Watch the testimonial video to hear more about the partnership: How Scheidt & Bachmann Process Payments, Use Case | TNS?

How to choose the right SIM for your POS terminals?? ?

Whether you’re an acquirer, processor, or acquiring bank, providing your customers with reliable and secure POS terminals is key.?

Select the wrong SIM, and your customers may encounter connectivity problems or a patchwork of complexities – issues that reflect poorly on your business.?

That’s why choosing a smart multi-carrier SIM will deliver the highest impact for your business. Learn more with our new blogpost: Your Guide to Choosing a Smart Multi-carrier SIM for your POS, Blog | TNS?

A new era for customer expectations ? ?

As buyer behavior undergoes transformation, the retail industry is experiencing a shift in how payments are processed and accepted.?

• Digital Payments: Customers are moving away from cash and embracing digital payment methods.?
• Personalized Experiences: Customers expect more personalized and seamless experiences from retailers.?
• Online and Offline Channels: The lines between online and in-person channels are blurring, making retail management more complex.?
• Payment Methods: Customers will abandon purchases if their preferred payment method is not available.?

Retail is no longer a simple buyer/seller transaction, and retailers must move to meet these changing patterns and preferences. Managed Network Service Providers can simplify doing business and increase engagement, enabling retailers to customize and optimize each crucial interaction.??

Read more in our ebook: Simplify Connectivity With a Single Point Solution | TNS?

What happens when your ATM goes down?? ?

First off, you're losing money. Transactions that could have been are now missed opportunities. And it's not just about the money. It's about your customers too. A down ATM can shake their trust and loyalty.?

Can your business afford to take that risk? Discover how TNSLink keeps your ATMs connected and your customers happy: ATM Connectivity for Independent ATM Deployers | TNS

TNS out and about

Engaging with our customers is always a priority for us at TNS, and this year we are attending some leading industry events to meet some of you around the globe.??

Recently, we had the opportunity to engage with our customers at events such as ATMIA in the US, Pay360 in the UK, MPE in Germany and ReFuel in Malaysia, where we sponsored and participated in insightful discussions.? In the next few months, we want to continue building connections and gaining valuable insights into the evolving needs of our customers and the industry. ?

As we wrap up this first edition of our newsletter, we want to thank you once again for your continued support. We'll have more engagements and news to share, and your feedback and insights are invaluable as we strive to provide you with the best possible service.

If you'd like to hear more about our news and events, make sure to subscribe to this newsletter!?

Best regards,? ?

TNS Payment Markets Team?