TLS Continuum Management Tip #3: Symptoms are the faults we observe (Bob Sproull)

?Review our edition titled mirror, mirror on the wall. The problem is that we do not always see the problems unless we look for them. That is the reason for the Gemba Walk. You observe the symptoms of the problem by walking the process and seeing first-hand what is holding up the process. Professor Richard Feynman stated it best when he said I don’t see a problem but that does not mean there is no problem.

?Be careful to not let your biases get in the way of seeing the problems (the system constraints). Our biases tend to make us see things as we want them to be. We avoid the uncomfortable path of seeing things that move us away from an environment of stability. ?Processes are experiments and experiments have unexpected errors that need to be addressed.

?Need assistance with your own journey down the TLS Continuum? Drop an email to [email protected] or book a time at https://outlook.office365.com/owa/calendar/TRavelingalongtheTLSContinuum@ NETORG5223078.onmicrosoft.com/bookings/ and request a half hour free Microsoft Teams session with us to discuss your situation and how we may be able to help.

?About the author:?Daniel Bloom?knows HR and Change Management. He’s a speaker on transformational HR, a strategic HR consultant and trainer. Thank you for subscribing to this newsletter. The best strategy that I ever undertook was earning my SPHR and the Six Sigma Black Belt. You can take the same path with our Road to Organizational Excellence Seminar. Starting July 15,2024, you can start the same path as we present live our Road to Operational Excellence - The Human Capital Edition for the following six weeks.

For more information visit https://dbaiconsulting.com/tls-continnuum-master-seminars

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