Tivitysoft Grow Your Competitive Edge

Manufacturing companies of configurable products and significant aftermarket business requires loads of change. The need to manage as-designed, as-built, and as-maintained is larger than ever. Product configuration, production, warranty management, and service must therefore sit together in an integrated flow made available to retailers and their customers.

There has long been a consensus that no system is better than those who use it, which is why users need sufficient training. At the same time, no user can perform better than what the app can deliver. Today, when business processes should not be possible to separate from its enabling technology, poor applications are often the biggest obstacle to streamlining business processes and satisfying customers.

According to Gartner's hottest trend, the solution is for manufacturers to obtain industry-specific applications based on a cloud platform to augment their ERP system. The consequence is that IT support, in a way, becomes more diversified but also more consolidated and competitive.

The applications recommended by Gartner are based on a modern platform, a la Microsoft Azure Public Cloud, developed explicitly for their task. A focus that coincides nicely with what Brian Sommer, an analyst at Diginomica, writes on their blog:

• “Old ERP will work in the new world, but it needs to be supplemented with powerful new capabilities that add current, relevant value.”

Let us investigate why ERP needs to be supplemented with Industry-specific apps delivered by Customer-centric suppliers, which happens to be what Tivitysoft is and offers.

Industry-specific Apps Makes a Difference

The starting point for understanding the need for industry-specific apps is that the path to success varies between industries. One type of success factor does not necessarily translate to another; it may even be that what is good for one industry is harmful to another.

Choosing the right apps is essential in a modern world where it is impossible to separate a business process from the enabling applications. The wrong choice can result in lost efficiency and reduced competitiveness.

What about Self-development? Some people are encouraged by the enthusiastic "low-code" movement - who believe that manufacturers can gain competitive advantages by developing apps in-house. We do not think so. 1) Many modern industry-specific apps are available for purchase at a reasonable price. 2) It is demanding to develop a new app from scratch, so much so that most companies do not have enough resources for such "adventures." 3) In some cases, additional development may be required. When so, the supplier should be responsible for the work and as far as possible do it at a fixed price and take long-term responsibility.

Specialized apps are especially common in eCommerce for sales (Configure, Price, Quote – CPQ) and aftermarket. Looking at what typical ERP systems offer in these areas, that is not surprising. The best B2B eCommerce apps promise a lot and deliver a lot:

1.?????More and more companies want their apps to run in the same public cloud platform based on the same database, application server, web server, and security technology. Standardization on MS Azure and Power BI makes it easy and saves big money.

2.?????Instead of fragmentation, companies want integrated apps with the same user experience for the Spare parts catalog, Order portal, Warranties, Owner management, Installed units, Field Service, Product configuration, CRM, and other related things.

• That apps logically related to each other are brought together into a suite check on a pattern that Microsoft Office created. Before Office took over, stand-alone apps ruled with entirely different conventions, which did not benefit users.

3.?????The difference between old and modern user interfaces is enormous. Flexibility, elegance, and mobility are obvious, as are response times. The security is rigorous, following the MS standard, while transaction logging is extensive.

4.?????The fact that Tivitysoft's apps are made for self-service also requires that they quickly sell themselves and that your customers like them. Enthusiastic new users accelerate all key metrics: more sales, fewer returns, and more profit. With the right apps on your side, you are on your way to a powerful business model.

The benefits delivered through modern eCommerce are defining your business, all analyzes show its value is growing and that the right service offer turns a good product into the perfect product. Therefore, there is no reason to delay the introduction, especially not since Tivitysoft eCommerce can be introduced step-by-step with tremendous price elasticity.

Customer-centricity Makes a Difference

As a reliable and independent company with few distractions, we always aim to increase our customer's competitiveness. A successful implementation delivers expected functionality and value on time within the agreed cost framework. The result is increased competitiveness in the form of new business processes, streamlining existing processes, and satisfied users among employees and customers.

While Tivitysoft is a young company established in the spring of 2017, our employees are very experienced. The advantage of being new and fresh is that we can think differently and deliver customer success in a new way where respect, honesty, and transparency have paved the way to articulate the following Customer Bill of Rights:

1. Functionality guarantee, if any rival has a better function, it is included free of charge
2. Price guarantee means that our apps never cost more than our competitors' equivalents
3. Payment is not due before the application is running live and delivers value
4. Consumption-based SaaS license agreement without lock-in times
5. Predictable costs as the prices can never increase more than the consumer price index
6. Ownership of all data because you, as a customer, own the contract with MS Azure
7. Easily accessible customer service, 7 a.m. to 6 p.m., to ensure swift problem solving
8. ERP integration is well prepared and implemented free of charge or cost price
9. Service and consulting that prioritizes results over fluff and invoicing rate

10.??Further development takes place as part of the SaaS agreement through continuous collaboration and improvement of the solutions.

Tivitysoft is one of the few suppliers that clearly presents the customer rights that govern the company's actions. Perhaps you ask yourself how we can put the customer on a pedestal and make such far-reaching commitments? Of course, it's about setting priorities. But it would not have been possible without competence and apps based on ultra-modern technology.?

#Aftermarket #CPQ #ERP add-ons #