Just like you review your car or home insurance annually, it's time to reassess your agency staffing insurance "policy" at your homeless hostel or supported accommodation.
With your current supplier, are you facing:
- Staff shortages?
- High staff turnover?
- Inconsistent service quality?
- Misuse of the On-Call Manager process
- Poorly Managed incidents
- Difficulty managing challenging resident behaviour?
- Poor Verbal Handovers and illegible Written Handovers
- Handovers that lack details, context or match the events that took place during the shift?
Your current staffing model might be leaving you exposed to significant risks:
- Inconsistent Service Quality: Agency staff may lack the specialised training required to work with vulnerable individuals experiencing homelessness. This can include de-escalation techniques, trauma-informed care, and understanding of specific needs like mental health conditions or substance abuse.
- Unpredictable Performance: The quality of service can vary significantly between individual agency workers, leading to inconsistent support for residents.
- Lack of Cultural Fit: Some agencies may not prioritise a compassionate and empathetic approach that aligns with the values of a successful homeless hostel.
- Inadequate Background Checks: Insufficient screening of agency staff can pose safety risks to both residents and other staff members.
- Lack of Supervision: Inadequate oversight from the agency can lead to situations where staff are not properly supported or managed, increasing the potential for incidents.
- Difficulty Managing Challenging Situations: If agency staff are not equipped to handle challenging resident behavior, it can lead to escalated conflicts and potentially dangerous situations.
- Higher Operational Costs: Using an agency that does not comply with UK labour laws including IR35 compliance or safety regulations can expose the hostel to legal and financial risks such as employment tribunals or worse. Agencies that charge significantly less that the market rate are especially risky as they maybe working with staff illegally to reduce the hourly rate. If you have concerns about this, ask to see the contract of the staff who will be working on your site to ensure you are not unnessarily exposed to risk.
- Low Staff Pay: Working with cheaper agencies is an almost certain guarantee that the staff won't be getting much above mimimum wage affecting staff morale and performance. If you have concerns you can hold your supplier to account by requesting proof that the agency staff working aross your sites are being paid the "Real Living Wage".
- Negative Impact on Resident Well-being: Negative experiences with agency staff can damage the reputation of the homeless hostel within the community and among residents.
- Public incidents involving agency staff can have serious reputational consequences for the hostel.
By carefully selecting a reliable and reputable staffing agency, homeless hostels can mitigate these risks and ensure that residents receive the high-quality, consistent support they deserve by staff who are trained well, paid fairly and supported by their employer.
HHS Group: Your Staffing "Insurance"
Think of HHS Group as your comprehensive staffing "insurance" policy. We provide:
- Guaranteed staffing: Our dedicated team of highly trained and experienced concierges and support staff ensures consistent coverage, even during peak demand or unexpected absences.
- Enhanced resident care: Our staff are expertly trained in de-escalation techniques, conflict resolution, and trauma-informed care, ensuring a compassionate and supportive environment for all residents.
- Improved safety and security: With our advanced control room capabilities and 24/7 on-call manager, we proactively monitor staff well-being and respond swiftly to any critical incidents.
- Reduced operational costs: By operating within UK Employment Law and ensuring we are IR35 compliant we wont expose you to unnecceary risks.
Experience the HHS Group Difference:
- Unmatched training: Our rigorous training programs equip our staff with the skills and knowledge necessary to excel in demanding homeless hostel and supported accommodation environments.
- Unmatched Staff Pay: We remain competetively priced whilst ensuring our staff are paid the Real Living Wage.
- Exceptional support: Our dedicated team provides ongoing support and guidance to our staff, fostering a positive and rewarding work environment.
- Focus on resident well-being: We prioritise resident safety and well-being, creating a supportive and respectful atmosphere for all.
Don't settle for "maybe" when it comes to your staffing. If you want your services to be Homeless Hostel Safe and Homeless Hostel Secure then visit homelesshostelstaff.co.uk today! Choose HHS Group and experience the peace of mind that comes with a reliable, high-quality staffing partner.
Contact us for a free consultation and discover how we can help you enhance resident care, improve safety, and reduce operational costs.
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