Tips and Tricks: How "One Microsoft" Streamlines Customer Service and Operations

Welcome to the Western Computer LinkedIn newsletter. This bimonthly series provides tips and tricks for helping you and your internal teams work more efficiently in Microsoft Dynamics 365 Business Central. With more than 37 years in business, Western Computer has deployed 1,250+ solutions, including more than 350 in the cloud. In this LinkedIn newsletter series, we share the expertise we have accumulated to empower Dynamics 365 Business Central users and enable them to work as proficiently as possible.?

The power of Microsoft’s integrated ecosystem goes beyond just business software—it transforms how teams collaborate, enhances customer service, and simplifies compliance, especially in regulated industries like food and beverage. With Dynamics 365 Business Central, businesses can connect their entire operation under One Microsoft, ensuring seamless workflows and real-time data access.?

Here’s how you can maximize Business Central’s capabilities and why Microsoft’s unified approach is a game-changer for businesses of all sizes.?

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Save Time with Connected Microsoft App

One of Business Central’s biggest advantages is its deep integration with Microsoft 365 apps like Outlook, Teams, and SharePoint, eliminating the need to switch between systems.?

For example: A customer service rep receives an email requesting an invoice. Instead of toggling between apps, they can pull up the customer’s account details directly within Outlook, review the invoice, and respond—all without leaving their inbox.?

This seamless connection across Microsoft tools ensures:?

Faster response times?

Fewer errors?

A better customer experience?

With real-time visibility into essential business data, teams can make informed decisions faster, keeping operations efficient and accurate.?

Streamline Customer Inquiries in Wine & Spirits Distribution?

For industries like wine & spirits distribution, meeting payment deadlines is crucial. In states like New York and New Jersey, late payments can result in retailers being placed on credit hold across all distributors, leading to a flood of customer inquiries about payment statuses.?

With 365WineTrade integrated into Business Central, wine distributors can:?

Instantly access customer account details?

Check payment statuses and review invoices?

Process payments—right from Outlook?

By reducing manual processes and ensuring compliance with state regulations, this automation improves customer satisfaction while minimizing errors and delays.?

Enhance Collaboration Across Teams?

Seamless collaboration is essential for efficient, compliant operations, especially in industries like food and beverage, where accurate inventory management and compliance documentation are critical. Microsoft 365 tools like Teams, OneDrive, and SharePoint keep teams connected—whether on the production floor, in the office, or remote—by providing real-time access to the latest documents. With built-in version control and integrated document management, businesses can eliminate silos, prevent errors, and streamline workflows, ensuring everyone stays aligned and responsive to changing demands.?

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Continuous Innovation with the Cloud?

Unlike traditional ERP systems that require manual updates or rely on disconnected solutions, Business Central operates within Microsoft’s cloud-based infrastructure, ensuring that businesses always have access to the latest tools, security updates, and compliance features. With a modern cloud platform like Azure, companies can scale their operations efficiently without the burden of maintaining physical servers or dealing with outdated software.?

New features and enhancements are rolled out automatically, allowing businesses to adopt innovations as soon as they become available. Whether it’s improved compliance management, enhanced collaboration tools, or better customer service integrations, companies can stay ahead of industry demands without disrupting daily operations. This ability to evolve continuously gives businesses a competitive edge, enabling them to operate more efficiently while focusing on growth.?

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Why Business Central is the Future for Food & Beverage Businesses?

For companies in food & beverage, Dynamics 365 Business Central delivers unmatched efficiency, from financial management to supply chain operations. Its scalability and flexibility allow businesses to quickly adapt to market changes while maintaining compliance and operational excellence.?

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To Learn More??

Western Computer offers deep expertise across the Microsoft technology stack, particularly in Dynamics 365 Business Central Cloud. Our thought leaders can help you ensure your critical ERP application meets your business needs for today and beyond. For more information on where to find and how to use these Business Central tricks, check out the complete blog on the Western Computer website. For help in designing, deploying, or supporting Microsoft Dynamics 365 solutions, contact Western Computer today.??

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About Western Computer??

Western Computer is a Microsoft partner that many companies across North America trust to design, deploy, and support Microsoft solutions. We offer deep expertise across the Microsoft technology stack, particularly in Dynamics 365 Business Central. Our thought leaders can help you ensure your critical ERP application meets your business needs for today and beyond. This includes building a roadmap that enables your organization to take advantage of technology that helps you grow and compete in your industry. We provide dedicated teams of senior-level experts to deliver and align project teams with the culture of our customers to meet your requirements for technical and industry expertise.??

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