Times our hearts skipped a beat

In life, there are instances that show you that you are on the right track. Rocketlane has been fortunate to experience multiple such instances over the past year that unequivocally reinforce our conviction that we are solving the right problem with the right solution. We extend our heartfelt gratitude to each and every one of you who has been an integral part of this incredible journey.

Your unwavering support, genuine appreciation, and constructive feedback have been the guiding light that propelled us forward. We acknowledge the invaluable role you've played in our growth and development. Rocketlane has evolved into the #1 customer onboarding and PSA platform today because of the collective efforts and encouragement from our ecosystem. They have not only validated our efforts but have also fueled our determination to continue innovating and exceeding expectations. Together, we are shaping the future of customer onboarding and PSA, and we are excited about the possibilities that lie ahead.

In this edition, we are thrilled to share a few moments where our hearts skipped a beat and you made our day with your words of appreciation or love.

?? for Product and Engineering

Auto allocation = auto delight

Auto allocation was a feature we released in March 2023 to put project creation, role assignment, and resource allocation on autopilot. The module updates the resource allocations when you modify the timelines and/or assignees for a task. When we demoed this to one of our customers, they were in utter disbelief! The customer was beyond impressed that we had managed to ship the feature out in such a short time and mentioned that even industry veterans didn't have what we had. This really made our day!

First impression = great impression = minimum 7x revenue

We believe an upsell is the sincerest form of praise (apart from a referral, of course). The initial team with one of our customers loved our product so much that within the first few weeks of buying 5 licenses, they purchased an additional 35 more licenses for their team! They even dropped in a LinkedIn text to one of our founders saying Rocketlane was building an amazing product. ??

Our love language is delivering more than what is expected of us

While demoing the new global placeholder feature, one of our customers was so surprised with the simplicity of the function that they refused to believe it for a good minute. When we reassured them that what they saw was in fact true, they said they loved it and even contemplated hopping on a plane to come meet us. ??

Our Automations feature has also been eagerly embraced. We love that we are saving time off our customers’ lives and are making work easier for them.

?? for our Product design team

When Apple first ventured into the market with their white iPods, they stood out from their competition and people started to take notice of them. Their brand started to be recognized and that was enough to boost their numbers.

Rocketlane feels like the Apple of PSA and customer onboarding tools everytime our customers or prospects take notice of us and tell us that they love our design language, reporting, and dashboards or call our UI ‘snappy’ (taken verbatim from a customer).

Once, a customer was onboarded by their vendor using Rocketlane! And at that moment, everything seemed to have come full circle for us.

We also loved it when one of our customers using Rocketlane to onboard their customer, was appreciated for having a robust and intuitive client portal within their platform. Since Rocketlane was so seamlessly integrated with our customer’s systems, they had mistaken it to be a native function of our customer’s platform. Our customers have also come back to tell us that they are happy to see their customer engagement and adoption numbers climb up after using Rocketlane.

?? for our Marketing team

Rocketlane’s marketing team loves to go above, beyond, and a little more further to get creative. And we’ve received all the love and appreciation for it.

For starters, when we rapped our Series A funding announcement, a 70-user prospect took a call with us just by looking at the video that had been shared with their lead over Whatsapp. That video was the talk of the industry when it released and it continues to garner more views and appreciation as the days go.

Here’s some love we received for our marketing efforts that truly turned them magical.

Some ?? we received for our social media and creative content?

Some ?? we received for our onboarding best practices snakes and ladders game board

Some ?? we received for our event swag

Some ?? we received for our graphic design and motion videos

Some ?? we received for our content and Propel23, our in-house annual event

Some ?? we received for our latest release: Rocketlane TV

|For more information on Rocketlane TV, the world's only premier OTT platform for CS & PS leaders, head to: https://tv.rocketlane.com/

Some ?? we received for our team at Pulse Europe last week

?? for our Sales team

Jeffrey Gitomer once said, “Great salespeople are relationship builders who provide value and help their customers win.”

We’ve taken this to heart and have always stood by it.

In all our interactions, we’ve worked more as partners with prospects, customers, and industry experts, building lasting relationships. And it’s paid off in more ways than one. When customer champions move companies, they have been able to recall the positive experience with Rocketlane in their earlier organization and are thrilled to refer Rocketlane at their new workplace too.

But the partnership doesn’t end there. Our customers, prospects, and industry experts have helped us shape and improve our product. Our engagement style and presence at world-class events have sparked much attention and got us at the forefront of our audience. Beyond which, our guided and involved sales process has also been a happy surprise to people.?

At Rocketlane, we don’t just sell you a product. We make sure it brings you value, solving your everyday problem, and making life easier for you.

?? for our Post-sales support and Continued Success teams (including our Onboarding and implementations teams too)

At Rocketlane, we believe that our success is intricately woven with our customers’.? We are happy to see that we have been able to bring that out in all our support and continued success initiatives. Here’re some heartwarming things our customers shared about our post-sales and success teams on public forums like G2.

Head over to our wall of love for more: https://testimonial.to/rocketlane/all

?? for the Preflight Community

All our Preflight members have gone out of their way to keep the community active and share their knowledge with peers. Especially at our Preflight Huddles, speakers, moderators, and members have drawn up session flows, rescheduled flights, and led workshops to keep the knowledge flowing. We’re extremely grateful to every member on the community for making Preflight the #1 community for networking for professionals in customer onboarding, professional services, CS, and implementations.

With that, we wrap up this edition of In Orbit!

Thank you to everyone who has been an integral part of our journey and for being instrumental in helping us reach new heights. We look forward to continued collaboration and success with all of you, as we strive for excellence in the realm of customer onboarding and PSA.

Here's to many more milestones together! ??