In times of change, stay flexible

Insurance and claims management?are poised?for significant transformations in the coming years, just like many industries.

We know that more claims will be processed automatically, and?technology will empower claims handlers to handle more claims with higher accuracy and make more desktop assessments without consulting medical advisors.

However, the full impact of new technologies like AI on claims management remains uncertain.

At the start of any technological revolution, the future impact and the emergence of new standards are unpredictable.

Developing systems or products during such times is challenging and risky. Rapidly emerging technologies, evolving security demands, and unpredictable user behaviors can cause many IT projects to fail or quickly become outdated.

Imagine being?the CTO at Nokia, investing heavily in the Symbian OS, only to watch the market shift towards the more versatile iOS and Android operating systems.

Despite these challenges, embracing change is necessary. The market is evolving, and adaptation is crucial.

Our recommendation: stay flexible

Instead of embarking on lengthy and risky development projects, consider leveraging the adaptability of SaaS solutions like Mavera DSS.

These can be deployed within days and offer immediate access to modern functionality. If you later decide to develop the functionality internally, you can quickly cancel your license, minimizing your risk.

This principle also applies to staffing in uncertain times. What skillset should the future claims handler have? Should you continue hiring new medical advisors who may soon have less work to do?

Or would it be wiser to use external medical advisors on a flexible?basis,?without long-term commitments?

Best wishes,

Viktor Norlander, Marketing Manager at Mavera