Is it time to change your Hospitality MSP/ IT Support Partner?

In uncertain times are you confident your support partners will be around for the long haul? Do they have the resources to become a long-term strategic partner?

?TMB have been providing IT support services to hotels across the UK and Europe since the 1990’s. We support all types of hotels from five star city properties to exquisite listed properties in the heart of the countryside and many branded hotels too.

Our team have many years of experience in the hospitality sector, which gives us an unrivalled level of expertise and understanding of the type of service and support that hotels need. Our offering is built around this, with 24/7 coverage and Engineer availability.

As hoteliers know all too well, the past few years have been unprecedented; the pandemic has led to huge changes, which combined with the recruitment and staffing challenges and the energy crisis means considering new ideas and approaches becomes a key part of everyone’s role.

At TMB we understand that making wholesale changes may not be the right thing for your business. But equally it may be exactly the right thing. For example, moving to a cloud-based environment could the right thing to do, but if you have poor connectivity, perhaps because you are operating an historic building in a remote countryside location, this might not be the right thing to do. Our team of experts will work with you, and your budget, to ensure we get the right solution for you.

So is now the time to change? As hotels have changed how they operate over the past few years, so has TMB to reflect this. We have invested in recruitment and training to ensure we meet the needs of our growing customer base. We took a controlled approach during the pandemic years to ensure we could support our customers and we enjoyed continued growth, we feel, because of this balanced approach. As a financially secure provider of Microsoft licences and multiple other services we have your data and cyber security covered; imagine the nightmare scenario of key services being suspended, or worse, terminated and the inevitable questions around data integrity and security that would ensue.

• We are working more closely with our customers to develop and implement technical standards to ensure your infrastructure and cyber security stack are the best in the industry.
• We are investing in new systems and processes, including ISO27001, to further build on our technical knowledge and help to provide a better, quicker response.
• Above all, we continue to try and do the right thing by our customers, colleagues, partners and suppliers. We see ourselves as an integral part of your team, and we strive to hold ourselves to your high standards.

We believe it is this approach that has led us to be the leading IT MSP that specialises in the hospitality sector. We are well established, profitable and have many references. As a family-owned and run business, we are proud to be a profitable, sustainable business that is investing in our people to ensure continued, controlled growth for many years to come. As a responsible business we know you will check our history, customer and credit ratings and we welcome this; let us know if there is more information you’d like from us.

If you are considering changing your support partner, are opening a new hotel, or would just like to discuss options in confidence, please do contact us on 01202 818 888 or via linkedin