TigerPak’s 4 essential KPI’s to achieve 'Extreme Customer Service'.

As a supplier, exceeding customer expectations and providing exceptional customer service is a core factor for success and building trust.?

With this in mind, TigerPak displays live KPI’s on our website to demonstrate how efficient our services truly are. These KPI’s reflect the state of our services in real time, proving that we offer a high standard of service that your company can benefit from. ?

Our 4 core KPI’s that we track daily to sustain our high standard of service include:?

1) Time to answer phone calls:?

Time is valuable. So, by tracking the average seconds our sales team takes to answer a customer call, we ensure that your enquiries are answered efficiently. Just know, that your enquiry is in good hands with our local and professional team with an impressive time of 1.33 seconds to answer a phone call!

2) Average Order Time?

From the moment you place an order, we track how long it takes for it to be despatched. By doing this, we keep a high standard for order processing and get your order to you efficiently every time.?

3) Backorder & line-fulfilment Percentage?

We keep our back orders to an absolute minimum. By keeping a low number as a target for back orders, we make sure that we are being proactive and prioritising the despatch of these orders.?

The same applies to line-fulfilment. We keep the target high, and actively achieve this to make sure we have what you need, exactly when you need it.?

Order Accuracy!

An essential KPI to build trust between customer and supplier. TigerPak keeps a high standard of order accuracy with an impressive 99.5%.

Our commitment to ‘Extreme Customer Service’ is what drives us to excel in achieving our KPI’s. You can see them for yourself! View our live KPI’s on our website: https://www.tigerpak.com.au/live-kpi