?? Tiered HOA Memberships & Curbing Foreclosure Powers
Lucas Robinson
Founder & CEO at WebLife | Board Member of EO Sacramento | eCommerce Rollup and Collaboration Strategist | $250M+ in Revenue Generated
Good morning!
Just survived a wild week. Had to wrap up a pesky legal matter that's been hanging around for way too long and then tackle a sneaky website bug that kept some of our folks from checking out. Imagine, 72 hours of non-stop action, our tech team on a coffee marathon, and a bit of a hit on our side. But hey, we fixed it by Thursday afternoon.
Now, let's jump into this week's newsletter!
— Lucas Robinson, Founder & CEO at BudgetMailboxes.com
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?? This Week’s Strategy:
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News
The Future of Membership Models
In the dynamic landscape of Homeowners' Associations (HOAs), an emerging trend is reshaping the way memberships are structured and offered. The evolution toward tiered membership models represents a significant shift, marking a departure from traditional, one-size-fits-all approaches. This innovative strategy empowers associations to accommodate the diverse preferences, needs, and financial capacities of their members. By segmenting memberships into various tiers, HOAs can now offer differentiated levels of access and benefits, thereby enhancing value for all stakeholders involved.
For instance, a tiered membership structure might include a basic level offering essential services such as community updates and access to common areas. A mid-tier level could add on privileges like voting rights on community decisions and priority booking for facilities. The premium tier might offer exclusive benefits, such as private events, concierge services, and direct input into HOA governance. This model allows members to tailor their engagement and investment in the community according to their specific desires and resources, making the HOA experience more personalized and satisfying. As HOAs adopt these flexible membership models, they pave the way for a more inclusive and adaptable community, meeting the evolving needs of their diverse membership base. ??
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News
Proposed Legislative Changes May Curb Foreclosure Powers
In the ever-evolving landscape of homeownership and community living, North Carolina’s homeowners’ associations (HOAs) may soon encounter significant legislative changes that could alter their operational dynamics. The State Legislature is contemplating imposing fresh constraints on the abilities of HOAs to enforce foreclosures, a move that could introduce new layers of protection for homeowners. This development emerges amidst discussions by the House Select Committee on Homeowners' Associations, where testimonies from both homeowners and HOA representatives are shedding light on the pressing need to address the alleged misuse of power by these associations.
The committee, through collaborative efforts, is poised to unveil a slate of recommendations aimed at refining HOA-related statutes in March, with the anticipation of transforming these into actionable legislation by April. Among the proposed measures, two stand out for their potential to drastically decelerate the foreclosure process. One such measure mandates mediation between the HOA and the homeowner prior to any civil action, fostering an environment that encourages resolution without court intervention. Another significant proposal stipulates stringent conditions that must be met before an HOA can foreclose on a property, including the requirement of the lien being at least six months of assessments or $2,500 in arrears, provision of a reasonable repayment plan, and the homeowner's failure to comply with such a plan. ????
Strategy
?? Total Quality Management
Total Quality Management (TQM) is an all-encompassing approach that focuses on continuous improvement in all aspects of an organization. For homeowners' associations (HOAs), TQM could be the strategy that propels them towards excellence in service and operations, ensuring resident satisfaction and a stellar community reputation.
Implementing TQM in HOA Management:
Establish a Quality Vision: Your HOA should start with a clear, concise vision for quality that aligns with your mission and resident expectations. This vision should be communicated to everyone within the organization, from board members to facility managers, ensuring it becomes a shared goal.
Employee Engagement: TQM requires the involvement of all employees. They should be trained to understand their role in delivering quality and empowered to identify areas for improvement. This can be done through regular training sessions and creating a culture that rewards innovation and initiative.
Resident Feedback Systems: Implement systems to capture resident feedback regularly. This could be through surveys, suggestion boxes, or community forums. Feedback is the cornerstone of TQM, providing the insights needed to drive improvements.
Continuous Process Improvement: Analyze existing processes to identify inefficiencies and areas where quality may be lacking. Then, adopt a cycle of continuous improvement, often referred to as the Plan-Do-Check-Act (PDCA) cycle. For example, if residents report slow maintenance responses, examine the maintenance process, implement changes, and review the impact.
Quality Measurement and Benchmarking: Establish metrics to measure quality in every aspect of HOA operations, from the speed of service delivery to resident satisfaction levels. Compare these metrics against industry standards or benchmarks to understand where your HOA stands and where it can improve.
Vendor and Supplier Integration: Since HOAs often rely on third-party vendors for services, integrate them into your TQM framework. They should understand your quality expectations and be evaluated based on their performance.
You’re Next Steps:
By integrating TQM into your HOA's operations, you embark on a journey of ongoing improvement that not only enhances service delivery but also fosters a community culture committed to excellence. This methodical approach to quality can result in a significant boost to resident contentment and operational efficacy, laying the groundwork for a thriving, well-managed community.