Through AI-powered two-way communication, users can raise, track, and resolve incidents directly via WhatsApp, creates ROI (Return on Investment)

The ROI (Return on Investment) for organizations implementing WhatsApp-to-ServiceNow integration can be significant, particularly in terms of cost savings, efficiency gains, and improved customer/employee experience. Here’s a breakdown in monetary terms:

1. Cost Savings on IT Support & Service Desk

Before Implementation:

• A traditional IT Service Desk ticket costs $15–$30 per ticket (Gartner estimate).
• Large enterprises handle 100,000+ tickets/year, costing $1.5M–$3M annually.

After WhatsApp-to-ServiceNow Integration:

• Automated ticket creation & AI-driven resolution can reduce ticket volume by 40-60%.
• Cost savings: $600K – $1.8M/year.

2. Reduced Call Center & Employee Support Costs

Before Implementation:

• Contact centers spend $5–$12 per inbound support call.
• Companies with 500K calls/year spend $2.5M – $6M annually.

After Integration:

• WhatsApp chatbot handles FAQs, ticket status, HR inquiries (pay slips, leave requests, onboarding, offboarding, etc.)
• Reduction in call volume by 30-50% saves $750K – $3M/year.

3. Increased Employee Productivity

Before Implementation:

• Employees waste 20-30 minutes per IT/HR-related issue.
• Assuming 10,000 employees face 3 issues/year, that’s 5,000 lost work hours/year.

After Integration:

• Instant incident reporting & chatbot self-resolution saves 50-70% of downtime.
• Assuming an average hourly wage of $50, productivity gains translate to $125K – $175K/year.

4. Faster Incident Resolution & Business Continuity

Before Implementation:

• Critical IT outages cause downtime, costing $300K–$500K/hour in lost revenue.

After Integration:

• Automated alerts & AI-driven resolution reduce downtime by 30-50%.
• Savings: $900K – $2.5M per major outage.

5. Compliance & SLA Adherence (Avoiding Penalties)

Before Implementation:

• SLA breaches (e.g., financial services, healthcare) cost firms $500K–$5M annually in penalties.

After Integration:

• Automated escalations & SLA tracking via WhatsApp reduce breaches by 50-70%.
• Potential savings: $250K – $3.5M/year.

Estimated Annual ROI for Enterprises

Conclusion:

• Break-even point: Within 3-6 months depending on the company size.
• ROI potential: 5x to 20x return on investment for enterprises.

Since you're productizing this solution, pricing it at $50K – $500K per enterprise (based on customization and scale) is highly justifiable, especially for large companies.