Thriving in Healthcare: Reinventing GCCs with a Robust Digital Core

India's healthcare ecosystem is rapidly evolving and experiencing a customer-centric transformation – thanks to the increased use of technology and the advent of personalized care. Fueled by the digital opportunities presented during the pandemic, companies like Thryve Digital are driving a global healthcare transformation through their Global Capability Centers (GCCs) in India.

In a recent media conversation, Ankur Aggarwal , MD and Lead – Sales, Accenture in India and Bala Sankaranarayanan , President and CEO, Thryve Digital, talk about how the goal of the connected healthcare environment is to personalize health offerings across social, economic, psychological, and living aspects to improve the overall patient experience and business results. Building a robust digital core – backed by Cloud, data, AI, automation and analytics – can play a vital role in patients getting access to next-generation experiences like virtual care and telemedicine.

According to Ankur, the industry must make the best use of five key forces to change and revolutionize healthcare: total enterprise reinvention , talent, sustainability, the metaverse, and the ongoing technology revolution. Ankur also points out that there is truly no business strategy without a talent strategy – and that data, technology and people must come together to uncover newer potential for businesses and innovative care for patients. Watch Video | Read Article | Listen to Podcast

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Road to Resilience: How GCCs can Leverage Technology to Lead the Charge

GCCs are ready to be resilient and lead the charge in a hyperconnected world. Sandeep Dutta , Senior Managing Director and Lead – India Business, Accenture shares his insights with Nasscom on how GCCs can ride the technology wave and leverage new focus areas like generative AI to shape businesses. He highlights that businesses must not strive for incremental improvements, but rather act now and focus on an enterprise reinvention to create long-term, sustainable value. Watch Video

From Cost Optimizers to Strategic Partners: How Indian GCCs are Evolving

GCCs are evolving from their traditional roles of cost optimization centers to becoming hubs of innovation and transformation. They are actively driving innovation for their parent organizations and transforming into strategic partners. In a recent conversation with Nasscom , Accenture in India’s Ankur Aggarwal highlighted how Indian GCCs are developing specialized competencies, monetizing services, broadening their scope of work, and integrating more extensively across the value chain to drive reinvention. Watch Video

Unlocking the Future of Industries: How GCCs Redefine Transformation

Even a few years ago, businesses were leveraging a ‘digital at core' strategy to transform at an enterprise level. Driven by its success, the same strategy is now being applied at an industry level. In a panel discussion at the Nasscom GCC Conclave 2023 , Ankur Aggarwal from Accenture in India, Akash Jain from Caterpillar Inc., Siva Kumar Padmanabhan from AstraZeneca India, and Stefan Nily from Airbus India, talked about how GCCs play a pivotal role in this transformation, and the opportunities and risks they can face while unlocking the future of industries in India. Watch Video

Accenture is ready to help as you begin to re-imagine your business. If you’d like to know more about how we can partner with you in your digital transformation journey, please feel free to contact us. Thank you!

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