Three Trends Driving A Shift Towards Customer Self-Service
Today, customers desire instant access and first-contact resolution to their needs. From the consumer’s standpoint, they’re continually seeking instant gratification, immediate delivery, instant service, and most importantly, instant satisfaction. This need for immediacy is impacting the traditional customer support model.
Think about it. If you’ve just purchased a new Smart TV, you want to take it out of the box, plug it in, and start enjoying your favorite programs, right? But what happens if it just won’t connect to your Wi-Fi? What do you do? The last thing you want is to sit on the phone for upwards of 30 minutes waiting to speak to a representative. And as it turns out, neither does the rest of the consumer pool!
Co-Founder/Creative Head at Promologik | I help businessess get more Customers, Clients, and Sales than they can possibly handle, GUARANTEED!
3 年Good read, Thanks for sharing so much value Akash :)