Three Patient Communication Mistakes
Tracie Barnett
Clinical Treatment Coordinator, TCO Coach & Mentor, International Speaker, L3 Qualification in Education and Training (RQF) L3 Adv Dip Aligner TCO L7 7 Dip in Coaching & Mentoring
Hi there,?
Today, I just want to go over three common TCO communication mistakes.?
#1 Not building rapport with your patients.?
We must build rapport with our patients. And we must connect with them to be able to then understand them and discuss treatment options.?
It's important to build rapport; you could do this on the phone when you are first booking the patient in. And you can do it early on in your consultation and throughout your consultation too.?
Keep with that rapport throughout your whole time with the patient.?
#2 Not following up with your patients.?
It's so important that we continue to communicate with our patients after that initial consultation.?
Not all patients will decide to take your treatment options on the day. We must follow up with an email straight after the consultation, but also a follow-up call as well.?
Following up with the patient is so important to build relationships, but also to help them with their choices and moving forward.?
#3 Not listening to patients.?
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If you're not listening to what your patient is telling you, you're going to miss out on what their concerns are, what they're wanting to change, and the emotion that's attached to that as well.?
You must listen to and understand your patient as well. Not just go straight in there with the treatment options that are the same for everybody in most cases.?
You've got to relate to your patient. Please make sure that you listen and understand before you do that.?
Tracie
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?? I’m passionate about digital dentistry and empowering the dental team to become the best versions of themselves. I help practices scale and optimise through strategic partnership. ??
2 年Follow up is key. Lots don't try enough to get an answer of yes or no to the proposed treatment plan