Thoughts on EHS Software Selection – How We Create Customer Success

Some technology companies do not need to spend much on marketing simply because their customers become their biggest advocates. Getting a recommendation from a business friend carries a lot more weight than a fancy brochure or flashy video. At secova, we pride ourselves in the large base of satisfied customers, many of whom are references and help us spread the word. This is how we became one of the leading EHS software companies in Europe and the leader in our home country of Germany. As we expand the success of secova to North America, I wanted to let you in on our secret to creating successful customers that love our software and our team. 

In traditional software companies, sales and pre-sales drive the sales process, and once a deal is won, hand it over to implementation consultant. Typically there is next to no knowledge transfer between the pre-sales team and what they learned about the customer during the sales process and the implementation teams.  

At secova, we make it a point that the people that sell the software are also responsible for supporting the client all the way to go-live and continuous optimization. This model also drives our design objectives around ease of use, configurability, and ease of deployment. 

Our software itself is designed to enable this successful model. Our sales process typically moves from an initial discovery call to a demo and then to a production pilot. If a vendor wants to sell you based on brochures, slides, and videos, there is reason to be suspicious. Why wouldn’t they want to get you to take the system for a spin? Is it too complex to set up, even for them as a vendor, to quickly set up a trial instance for you? Rather than being cloud- and browser native, is there a need to install software or deploy code on the client that creates the need for IT support? Or is the application too complex and its user interface not intuitive enough to let you simply try it out. These shortcomings often lead to a bad awakening once customers discover the realities of complex to deploy software, friction with end-users, and the need for excessive IT and project support.

Our solution is designed from the ground up to make it as easy to consume as possible. From the ease of deployment and configurability in the cloud to a browser native user interface that is as easy to use as an ATM for the end-users. And of course we support mobile with a native app.

?We are extremely happy with secova sam?. The system offers great functionality and is very easy to understand.”

RHENUS LUB

Based on a single database and a uniform data model, our modular design makes it fast and easy to deploy discrete processes that are logical to configure and functionally comprehensive. You can set up workflows that are as simply or as complex as you need them to be, all the way to complex organizational structures that help even large multi-national companies standardize processes. 

No matter if you need to manage safety and operational risk or create fully auditable learning and certification management to streamline compliance. Our Fully Integrated EHS Solution provides a comprehensive suite of modular applications that share the same data and technology architecture. That makes our deployment easy to expand and creates high-quality data that make your job easier through dashboards, reports, and analytics. You have a central view of incidents and risks across sites and keep track of deadlines and completion rates of mandatory training and certifications. Needless to say that our pre-existing content and our User Interface are available in different languages to get you started even faster. 

And as you get the core modules deployed quickly and without end-user pushback and minimal support requirements, you will soon wonder what functionalities you might want to utilize next to digitize your business. No matter if it is the management of hazardous substances, environmental reporting, idea management, or service and maintenance. There is a wealth of functionality to be discovered and deployed. 

?A very well designed and flexible System. We continue to discover new possibilities.” 

SIEMENS

Everything we do aims to reduce friction on your path to becoming a fully audit compliant, learning, and sustainable organization. Today more than 2.6 million users worldwide help keep people healthy and safe, mitigate risk and protect our environment using our software.

Our secret? We make our customers successful. And our customers make us successful. 

We would love to make you successful. Contact us at 312 659 9674 or [email protected]

#EHS #OSHA #RiskManagement #LMS