For those wanting to understand Prompt engineering, here is a simple guide I have created for you. Just remember them when you write your next prompt:

Here is an example for you:

Customer Report Prompt

Who is writing it: I am a Senior Operations Analyst at a company specializing in customer service outsourcing for e-commerce businesses.

Who is it written for: This report is for the Operations Director of our client, a large online retailer of home goods and furniture.

Why do I need the output: We need to provide a comprehensive monthly performance report on our customer service operations for the client, highlighting key metrics, successes, and areas for improvement.

What output I am looking for:

A detailed report that covers:

-Key performance indicators (KPIs) such as average handling time, first call resolution rate, and customer satisfaction scores

-Volume of customer interactions across different channels (phone, email, chat)

-Top customer issues and how they were resolved

-Any notable improvements or declines in performance compared to the previous month

-Staffing levels and any challenges faced

-Recommendations for process improvements

What should be the tone of my output:

-The tone should be professional and objective, with a focus on data-driven insights. It should convey confidence in our operations while also being transparent about any challenges.

How do I want the output to be presented:

-The report should be structured as follows:

-Executive Summary (1 page)

-Performance Metrics Overview (2-3 pages)

-Detailed Analysis by Channel (3-4 pages)

-Staffing and Resource Allocation (1 page)

-Challenges and Solutions (1-2 pages)

-Recommendations and Next Steps (1 page)

-Total length should be around 10 pages. Use a professional business report format with clear headings, subheadings, and bullet points where appropriate. Include a table of contents and an appendix with detailed data tables.

Share your thoughts