Thinking Of Starting a Property Management Company? Here's A High-Level Plan To Ensure Success.
By Joe Steinhafel of AppFolio July 18th, 2023

Thinking Of Starting a Property Management Company? Here's A High-Level Plan To Ensure Success.

Starting a property management company can be a great way to start your own business. However, it is important to do your research, create a business plan, and get the necessary licenses and permits before you get started. Once you have done these things, you can start attracting new business and growing your portfolio quickly. With hard work and dedication, you can make a profit in your first year of business.

Here are some additional tips for starting a property management company that will attract new business and grow quickly:

Focus On Customer Service:?This is one of the most important things you can do to attract and retain tenants. Tenants want to feel like they are valued and that their needs are being met. Make sure you are responsive to their questions and concerns, and go the extra mile to make sure they are happy with your service. This means being available to answer their questions promptly, resolving their problems quickly, and being proactive in identifying and addressing potential issues.

Here are some specific ways to focus on customer service:

  • Be responsive to tenant inquiries.?Tenants should be able to reach you quickly and easily if they have a question or concern. Make sure you have a system in place for responding to tenant inquiries, such as a phone number, email address, or online chat.
  • Resolve problems quickly.?When a tenant has a problem, they don't want to have to wait days or weeks for it to be resolved. Make sure you have a process in place for resolving tenant problems quickly and efficiently.
  • Be fair and honest.?This means being transparent with tenants about your fees and policies. It also means being honest with them about the condition of the property and any potential problems.
  • Build relationships with tenants.?This means getting to know your tenants and their needs. It also means being responsive to their concerns and being willing to work with them to resolve problems.

By focusing on customer service, you can attract and retain tenants, which will lead to more business and profits for your property management company.


Be Proactive:?Don't wait for tenants to come to you with problems. Be proactive in identifying and resolving issues before they become major problems. This means regularly inspecting the properties you manage, keeping up with maintenance, and responding to tenant concerns promptly.

Here are some specific examples of how you can be proactive in managing your properties:

  • Inspect your properties regularly.?This will help you identify any potential problems before they become major issues.
  • Keep up with maintenance.?This will help you prevent small problems from becoming big problems.
  • Respond to tenant concerns promptly.?This will help you resolve problems quickly and prevent them from escalating.

By being proactive, you can avoid costly repairs, tenant complaints, and even lawsuits. You can also improve your tenants' satisfaction and keep them happy in their homes.

Here are some additional tips for being proactive in managing your properties:

  • Create a maintenance schedule.?This will help you keep track of when maintenance needs to be performed.
  • Have a list of reliable contractors.?This will help you get repairs done quickly and efficiently.
  • Train your staff on how to identify and resolve problems.?This will help you ensure that problems are addressed promptly.
  • Have a system for tracking tenant concerns.?This will help you ensure that all concerns are addressed in a timely manner.


Use Technology:?There are a number of property management software solutions available that can help you automate tasks, track your expenses, and communicate with tenants. These tools can free up your time so that you can focus on more strategic tasks, such as marketing and networking.

Here are some specific examples of how property management software can help you:

  • Automate tasks.?Property management software can automate a variety of tasks, such as rent collection, maintenance scheduling, and tenant communication. This can free up your time so that you can focus on other tasks, such as marketing and networking.
  • Track expenses.?Property management software can track your expenses, such as rent payments, maintenance costs, and utilities. This can help you stay on budget and make sure that you are profitable.
  • Communicate with tenants.?Property management software can help you communicate with tenants through a variety of channels, such as email, text messages, and online portals. This can help you keep tenants informed about their properties and resolve any issues that may arise.

By using property management software, you can save time, improve efficiency, and free up your time to focus on more strategic tasks. This can help you grow your business and achieve your goals.

Here are some additional tips for using property management software:

  • Choose the right software for your needs.?There are a variety of property management software solutions available, so it is important to choose one that meets your specific needs.
  • Get training on the software.?Once you have chosen a property management software solution, it is important to get training on how to use it. This will help you get the most out of the software and avoid making mistakes.
  • Keep the software up-to-date.?Property management software is constantly being updated with new features and functionality. It is important to keep your software up-to-date so that you can take advantage of these new features.


Network with Professionals In The Industry:?This is a great way to learn from other professionals and get referrals. Attend industry events, join online forums, and connect with other property managers on LinkedIn. This will help you stay up-to-date on the latest trends in the industry, and it will also give you a chance to build relationships with other professionals who can help you grow your business.

Here are some specific examples of how you can network with other property management professionals:

  • Attend industry events.?There are a number of industry events that you can attend, such as conferences, trade shows, and meetups. These events are a great way to meet other property managers and learn about the latest trends in the industry.
  • Join online forums.?There are a number of online forums where you can connect with other property managers. These forums are a great way to ask questions, get advice, and share experiences.
  • Connect with other property management professionals on LinkedIn.?LinkedIn is a great platform for connecting with other property managers. You can connect with other property managers in your area, as well as property managers who specialize in different types of properties.

By networking with other property managers, you can learn from their experiences, get referrals, and build relationships that can help you grow your business.

Here are some additional tips for networking with other property managers:

  • Be genuine.?When you are networking with other property managers, be genuine and interested in what they have to say. Don't just try to sell them your services.
  • Be helpful.?If you can help another property manager out, do it. This will show them that you are a valuable resource and they will be more likely to help you out in the future.
  • Be persistent.?Don't give up if you don't make a connection right away. Keep networking and eventually you will find people who can help you grow your business.

By following these tips, you can network with other property managers and build relationships that can help you grow your business.


Be Patient:?It takes time to build a successful property management company. Don't expect to make a profit overnight. Just focus on providing excellent service and growing your portfolio, and the profits will eventually follow.

It takes time to build a successful property management company. Don't expect to make a profit overnight. Just focus on providing excellent service and growing your portfolio, and the profits will eventually follow.

Here are some additional tips for being patient:

  • Set realistic expectations.?Don't expect to become a millionaire overnight. It takes time to build a successful business.
  • Focus on the long term.?Don't get discouraged if you don't see results immediately. Just keep providing excellent service and growing your portfolio, and the profits will eventually follow.
  • Celebrate your successes.?It's important to celebrate your successes along the way. This will help you stay motivated and keep moving forward.


In Conclusion...

In addition to these tips, it is also important to be aware of the challenges of starting a property management company. These challenges include:

  • Competition:?The property management industry is a competitive one, so you need to be prepared to compete with other companies for business.
  • Regulations: There are a number of regulations that govern property management, so you need to make sure you are familiar with these regulations and that you are in compliance.
  • Time commitment:?Starting a property management company is a time-consuming endeavor. You will need to be prepared to work long hours and put in a lot of effort.

If you are willing to face these challenges and put in the hard work, starting a property management company can be a rewarding experience. With hard work and dedication, you can build a successful business that provides excellent service to tenants and generates a profit for you.

Dinesh Jarial

SEO Leader | Google Ads, WordPress SEO

10 个月

Thanks for sharing this detailed plan, Bob! For those exploring the idea of starting a property management company, here's another fantastic resource: https://www.fieldpromax.com/blog/how-to-start-a-property-management-company/ #Simplicityforprofitability #FPMcommunity

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