Thinking About Doing Something Different with Your Resident Engagement Program?

Wellness

Well-being/wellbeing

Dimension of wellness - 3,4,5,6,7,8 (whatever model you adopt)

Pillars/tenants

Take your pick. If you are creating, adding, or modifying your resident philosophy take a step back before you go down the traditional path we have collectively paved.?

Take away age. Remove the "older adult" approach and look purely from the lens of being human. ?

When you last visited the doctor for an annual check-up, did they ask you about your wellness model; where you were excelling or falling short? What about your last talk with a personal trainer or life coach? Did they break your life up into dimensions and buckets? When was the last time you assessed your wellness through a theoretical model??

Five Things to Consider

1. Past - The past matters, but the past does not define who someone is TODAY!
2. Preference - Interests and hobbies. We do well at asking and learning about people based on their preferences, BUT are all the interests we collect relevant in the current setting?
3. Present - Who are you right now? What are you doing today that is different from your past life? Why did you wake up this morning? What was your mood, demeanor, and motivation after getting out of bed? How is that different from what you will do, or who you will be in six months?
4. Progression & Possibility - What about the future excites you? Who do you aspire to be tomorrow? Growth vs the past. Do you know more about a resident’s past life, or who they will be living and thriving in your community?
5. Place - Setting plays an integral role in determining well-being. If you want to know more, check out Ryan Frederick’s work.?What is available for people to engage? Does the setting enable people to exercise their preferences, interests, and hobbies? Location, weather, accessibility, transportation, physical plant structure, family and friends, amenities, logistics, staffing, budget, services, and proximity are influential factors for who people once were, are today, and who they will become in the community.?

Objections I Hear

1. We don’t have the staff or time to go back and ask all residents a new battery of questions.
2. We already have all the information we need (that one interview we completed at move-in).
3. If we start over by asking new questions they will not match what we already have in our database. We jeopardize the effectiveness of current benchmarks.

Would You Rather?

1. Have relevant, dynamic discovery on who resides in your community or static information captured at move-in months or years ago.
2. Have more information or consumable, accurate, up-to-date information.
3. Create strategic approaches based on traditional methods or consider a new practice that better aligns with the current and future consumer.
4. Keep doing it the old way because it is easier or formulate a new process that will increase efficiency and effectiveness.

This sounds like a big, disruptive change. It does not have to be. I assure you it will revolutionize how you continuously get to know your customers. Not a discovery process that is completed once. Not an annual survey quantifying resident and family satisfaction.

Most importantly, you will involve residents and families in the data capture process. It no longer becomes the responsibility of one person or one department to ask questions, write answers on a sheet of paper, and then manually transfer it to an electronic engagement platform.??

Want To Know How??

• Do not consider this change in process as something that requires a months-long consulting fee.?

• This is project work. Something that can be accomplished in a short time frame at a nominal cost. A project done in tandem with your team. Collaborative work that takes into account current workflows and established processes.?

• Perhaps an onsite or virtual brainstorming workshop where your team leaves the room with a plan of execution.?

Reach out and let’s start the conversation!