Think “We”, not “Me”! And why it is so essential that Sales & Service must collaborate

Please imagine: The perfect world, where sales, service, applications, and other departments within the organization collaborate in the most efficient way. The goal is clear: Everyone on the team is committed and strives for success. Customers are thrilled, business is sky rocketing – life is good!

But then, you stop daydreaming, and find yourself in the middle of -?the perfect storm.

You wonder, what happened to commitment, collaboration, clear goal settings, not “me” but “we” and, almost forgot, customer centricity? Are we so drowned in our wretched everyday life?

While there may be many reasons for not living in the “perfect world”, there is, however, one essential factor to the equation of success. Collaboration!

Not as an individual, but as a company, we succeed! An individual, such as a salesman, might be temporarily successful in selling his portfolio, but we, as the company, may fail long-term because service and support was not kept in mind resulting in unhappy customers at a high cost. Collaboration with the service and applications department is important!

With each sale, one question should come to mind:?Can we as a company support the product??This includes?technician availability and knowledge. Finding out after the fact might lead into discontent. Pro-active planning and collaboration with the parties involved leads to a satisfactory sales experience for the customer.

While motivation for Sales and Service may be diverse, it is essential for joint success that?Sales and Service?frequently collaborate and cooperate on upcoming sales opportunities and whether it can be, and HOW, supported!

Think “We”, not “Me”