Things recent read, seen and heard at Qorus - Edition #54
Discover the study, articles, videos, and interviews of this week.
Qorus exclusive content
Balancing human and digital: Desjardins
Dominic Larivée, VP of Marketing Planning and Execution at Desjardins, discusses the challenges of building and maintaining customer relationships, the advantages and limitations of digital banking, and the importance of human engagement, in an interview for the Qorus-Avanade report titled Balancing human and digital: Are banks losing touch with customers? Read the interview .
Tinkering is all you need
Tinkering enables an organization to try out untested or less obvious paths through small beginnings. As different options are tried out at small scale, tinkering also enables an organization to run experiments in parallel (to a certain degree). Fatih Ogun, Head of Strategy at Akbank, has listed some key considerations to apply tinkering effectively in different areas. Read the article .
Personalization at scale using customer analytics
Personalization in retail banking is rightly a ‘hot topic’. It takes the bank to use a customer-centric approach to understand its customers’ frustrations when trying to solve a problem or get a job done.
One such example of a traditional bank who did this is to offer a personalized service at scale is Emirates NBD. Read the article .
How Intesa Sanpaolo became the biggest education player for businesses in Italy with Digit'Ed
Intesa Sanpaolo and Nextalia created a new company, leader in training and digital learning, leveraging the innovative learning infrastructure by Intesa Sanpaolo. The company is called Digit’Ed and targets both the business and consumer segments. Valerio Momoni, Chief of Corporate Development and M&A at Digit'Ed, presented the project. Watch the video .
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Curated industry news
CaixaBank participates in consortium to establish foundations of European cybersecurity ecosystem. Learn more?here .
Westpac: Scammers feast on cost of living crunch. Learn more?here .
Many Americans believe AI will provide their in-home care as they age. Learn more?here .
Not knowing the financial basics costs people not only self-confidence, but also a lot of money. Learn more?here .
Embedded finance to unlock US$242 billion in opportunity across Asia Pacific by 2025. Learn more?here .
Visa's survey reveals need for integrated payment solutions in Asia Pacific's public transport sector. Learn more?here .