Things recent read, seen and heard at Qorus - Edition #52 Qorus Qorus
Discover the study, articles, videos, and interviews of this week.
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Qorus Exclusive Content
Call center analytics: Mining the power of data?
This study by Emirates NBD demonstrates how advanced analytics operating on existing data assets can enable a critical shift from “call servicing” to “customer servicing” in a long-established customer care function. This seemingly subtle change in focus generates valuable customer intelligence which can in turn be used to drive digital adoption, generate new revenues, and increase customer satisfaction. Read the full study here.
Balancing human and digital: Bulgarian-American Credit Bank?
Ivan Ivanov, Director of Retail Banking at Bulgarian-American Credit Bank, shares insights about his role and the challenges faced by the bank in an interview for the Qorus-Avanade report titled Balancing human and digital: Are banks losing touch with customers? Read the full interview here.
领英推荐
What percentage of your institution’s profitability does your SME division provide?
For the report "The five maturity levels of SME Banking: A journey from digital transformation to disruption" made by Qorus in collaboration with Veripark, we asked bankers what percentage of their institution’s profitability does their SME division provide. Watch the full video here.
What are the customers’ coverage expectation in terms of mobility?
For the report “From insuring assets to protecting mobility: Driving growth in the evolving mobility ecosystem“ made by Qorus and Capgemini, we asked the customers what are their coverage expectation in terms of mobility. Watch the full video here.
Industry Curated News
?SCB and BOT collaborate to launch retail CBDC SCB App pilot project. Learn more here.
Banco Santander, BBVA and CaixaBank join forces to fight. Learn more here.
ASB introduces Support Finder tool for all New Zealanders. Learn more here.
Saver Plus expands nationally to help more people take control of their finances. Learn more here.
Director Retail Banking, BACB | President of COTRUGLI Business School Alumni Club, Bulgaria
1 年Thank you Qorus for inviting me for this interview. Happy to share my thought in this very actual topic about balancing the Physical and Digital touch with the banking customers!