Things to know before buying a business LMS

You don’t have an LMS yet? Trust me, you need one.

You have an LMS, but it gives you a hard time because it’s no longer in sync with your training and development needs? It takes a long time to do pretty much anything, can’t rely on reporting, and users are complaining about (or simply mock) the old technology? Trust your own judgment, you need a new one.

The good news is, the market is now teeming with LMS solutions for every type of organization and a wide range of expectations and needs. The not-so-good news is that buying a business LMS is a decision to be made for a longer period of time, so it is really important to pick the right one.

Here are the main questions to ask before venturing into an LMS purchase. 

What formats will your LMS have to support?

Learning managers and instructional designers are best qualified to assess both what valuable already existing content will have to be deployed using the new LMS and what types of materials it will need to sustain in the future. The learning domain is a very flexible and dynamic one, constantly adapting to new technological trends on the market. Something unseen before comes out almost every month. Therefore, it’s crucial that any learning system can act as a link between the past and the future, ideally managing to intertwine the two by adding fresh features to older (but still viable) modules. 

What standards will it need to meet?

Standards are generally-agreed ways of doing something. They are essential to achieve some consistency and to avoid total chaos. When it comes to LMSs, there are a few of these. Before deciding on what product to buy, the decision-makers have to take into account the product’s capacity to abide by either AICC, SCORM, xAPI, and cmi5. It’s the vendor’s job to make it compliant by at least one standard, but it’s still better to check before signing on. It’s also a good idea to first figure out which standard is best for the way learning is done in the organization. 

What are the most important features for the organization?

An LMS normally has to do quite a number of things, and all (or most) of them are important for the corporate learning process. However, it’s best to have a prioritization of all these features to figure out which are most significant concerning the needs of your business. Is it reporting, social networking, single sign-on, dedicated technical support? It works best if decision-makers draw up their own list instead of using one provided by the vendor and putting little check marks on that – there’s a good chance everything will seem essential and ‘must-have’ because they have marketing people too. 

Who are your LMS administrators and what are their skills?

There is not one LMS that is not advertised as ‘easy to use.’ That may be true once you learn the ropes, but for the most part, everything that is new presents at least some challenges. Having a good idea of who will be in charge of running the LMS is paramount in deciding how intuitive it will be. Some vendors offer administration features, which sounds great, but it’s advisable to negotiate tasks and response times.  

What is your budget?

You may be tempted to think that this should be the first thing to consider. However, if you start like that, you might miss some elements that you will find important and cost-efficient in the long run. When thinking about the budget, keep in mind that apart from the initial implementation investment and the monthly fees, the organization might also have to invest in infrastructures – such as servers and internet connections. If you are considering an LMS that goes by user-based subscription, it is best to negotiate the price and how it should vary according to the number of enrollments. How additional developments will be made and billed also needs to be considered. 

The answers to these questions are important in making the best decision. Yet, they may not be the only relevant ones for your organization, so feel free to add your own spin on things and come up with more questions that are specific to your learning organization.

Find this post here and read more about LMSs, workplace learning, and online training courses on the MATRIX Blog.