Thanks for helping us fix the job hunt. Let’s keep the momentum going.
This summer I shared our mission to rethink job hunting, and the response blew me away. Clearly, we struck a nerve: more than 900 likes. 300 shares. 200 comments.
So first, I’d like to say “thank you.” Coming off that post (plus through many conversations with fascinating people), we have learned a ton. Your feedback has already made a huge impact on our work – we’ve even hired two senior-level people off responses to that one post. (And we still have a few open positions left, so please reach out if you’re interested.)
Many of you also asked to stay informed and involved. So I’d like to continue using this forum to share our learnings, ideas and progress, and to ask for feedback.
Here are three big themes we’re hearing so far:
Applicants aren’t getting the respect they deserve. The biggest sources of frustration? Applying to positions and feeling disrespected by the response (or more often, no response at all). And then there’s the all-too-common lack of transparency in the process. Everyone feels candidates deserve to be treated like human beings.
Others are working on similar issues. I was amazed by how many of you are already working on related topics: taking a more consumer-friendly approach to hiring, process transparency and user-centric technology. We’d love to partner with you to find ways to keep moving our industry forward.
Change is long overdue. “The process is broken.” “I’m sick and tired.” “It’s about time.” These just scratch the surface of the comments I’ve seen. Seems like people are waiting for something different. And they like our approach of starting fresh.
So what are we doing about it?
Let me share how our journey has progressed.
In my last article, I outlined an eight-week sprint to hire differentiated talent to help us achieve our mission. Since then, we’ve assembled an unexpectedly eclectic team – digital strategists, UX professionals, entrepreneurs – all with a shared passion for reimagining the hiring process.
Now, we’re rethinking our approach to onboarding these new joiners so we can take our work to the next level. (Why onboarding? According to BCG, onboarding ranks #2 for business impact out of 22 HR practices, just behind recruiting.)
Turns out there are some awesome innovations in the world of onboarding. I’m inspired by the Waldorf-Astoria scavenger hunt which familiarizes new hires with one of their Hawaiian properties. Or Google’s mentor program for Nooglers (i.e., new hires), which lasts for three months or more. Even the famous “Zappos Offer” that dangles a $3,000 buyout for anyone wanting to leave after training (with an acceptance rate of just 2-3%).
We’re exploring ways to combine physical, digital and personal elements so new hires get up to speed and feel right at home. So here’s what I’d like to learn from you: what onboarding ideas have you seen or tried that work really well? Any tips or techniques, stories or surprises you’d like to share?
This is what you can expect from me: I’ll keep using this platform to share our progress, and invite you to keep contributing comments and ideas.
Look forward to continuing this journey together.
Data Processor at Rely Services Inc
8 年Hi Sjoerd, In a prior company I was asked to create a training program for positions that were fairly new to the organization. The scope was to get a new hire training on day 1 regardless of their location. I created an agenda that moved them through a variety of activities, everything from learning more about the company from intranet pages to taking classes in the LMS. They worked at their own pace. A side benefit was improving the competencies of those new to the position although they had been with the company for a while. And they could all use many of the options as on-the-job aids.
Digital Healthcare Strategist | Customer Experience Leader | Omnichannel Marketer | HBA Board Member | Speaker
8 年Hi Sjoerd, Through a digital innovation seminar I attended focused on using tablets for business enablement, there was a division of Sony in Latin America that created an entire app/program for onboarding that I was really impressed with. A new hire was given a tablet for their first 30+ days to follow various workstreams that took them through getting their employee credit card, signing up for benefits, etc. in a user-friendly way. The solution saved paper and was portable, so they could carry the tablet with them until they completed the onboarding process, at which time, the tablet would be given to the next new hire. An approach to consider for J&J. Regards, Joyce Ercolino
Transformation, Global HR and Talent Acquisition
8 年Hi Sjoerd, I believe a lot depends on size of company, level of new hire, will be leading a team?, etc. Hence, it might be good to develop 2 or 3 types of on-boarding process. Some other suggestions: a glossary of company jargon, lunch/coffee with referrer if new hire was an employee referral, a checklist for the buddy on what is expected; new hire given a choice on the type of on-boarding (e.g. need a buddy? weekly status meeting? etc.)
Leadership | Executive Education | Psychology | Health
8 年I would like to speak with you about my recent experience with your company.
Founder of Enboarder - Building Better Human Connections
8 年Here's a wonderful case study from one of our customers who transformed their onboarding and they are not getting perfect (100/100) eNPS scores from every employee at every check-in. I don't think you can get much better than that. https://vimeo.com/174923433