TGIF 10/29/2021 - Edition 21

Last Saturday, my oldest daughter experienced her first homecoming. As a Dad and parent, I was nervous for her first dance in high school but was also excited for her to experience being a teenager with her close friends. Was appreciative of my wife coordinating all the logistics with other parents and being one of the parents to take driving responsibilities for 14 teenagers. I also realized that my age is creeping up as I had a hard time staying up to pick her up from her friends house at midnight as my usual bedtime is 10pm ??. Anyone else in my network have their son or daughter experience homecoming for the first time?

I?hope you continue to find the insights valuable and welcome feedback on topics you would like to have included so please provide your feedback in the comments or via direct LinkedIn message. Please subscribe and share with your network.

??#MSPartner??

If you are a Cloud Business Applications or Small and Midmarket Cloud Solutions competency partner, the Partner Contribution Indicator Metrics (PCI) has been updated. Usage is now calculated by subscription. This blog post describes the changes in more details.

??#Dynamics365??

At?Microsoft, we’re transforming the Customer Engagement Category by making it intelligent with customer data, AI, and conversational intelligence. All of this enables agents to personalize customer engagements and leverage technology to connect with customers – and each other – to provide excellent service.

Research from PWC (https://pwc.to/31bWGeF) shows that 32% of customers would?stop doing business with a?brand they?loved after one bad?experience, so we're committed to building service solutions that deliver incredible customer engagements.

And it’s working! Engineering investments are being noticed by industry gurus. As a champion in customer services, we’re pleased to announce for the 8th?consecutive year, Microsoft was named a Leader in the June 2021?Gartner Magic Quadrant for CRM Customer Engagement Center.

??#ISVConnect??

Microsoft Ignite is November 2 to 4. As an ISV, there are many Dynamics sessions to consider watching, including the keynote. Here is a blog summarizing relevant sessions specific to Business Applications.

Every Monday at 8am PT, our GISV team hosts #ISVConnectLive where we share insights from various Microsoft Biz Applications ISVs. We won't have one for Monday 11/1 but on 11/8, we'll cover?Docusign, a valuable solution that allows users to quickly get signatures or sign documents anywhere in Dynamics 365.

You can follow the hashtag and subscribe to this Youtube?channel?for past interviews.

??#Leadership??

As a leader, motivating a large team can be challenging (time zone, personalities, experience, ...). This Harvard Business Review article caught my interest based on being more vulnerable and open. The comments on trust in relationships and the drivers of trust (authenticity, logic and empathy) were insightful.

??Tip of the Week?? (credit?Ewan Dalton)

#TGIF #BestWithBrian