Texting ftw…mtf… :)*

If the title of this blog confuses you, you may need to get up to speed. Texting is huge these days, and a recent study reveals that 90% (!) of consumers prefer to speak with a business via text. There is serious opportunity for your practices to engage patients the same way other industries do – through texting.

1. Send appointment reminders + follow-up messages via text

• Here’s that research again…nearly 70% of patients said they want more communication after an appointment.
• Some teams we’ve talked to also text to request post-appointment reviews.

2. Lift roadblocks for payments

• Texting patients their bill, where they can also pay via secure links, is a game-changer.
• Electronic payments are preferred by 83% of consumers, and 80% of consumers want to pay using a mobile device.

3. Follow-up scheduling

• Appointment scheduling links sent via text are wildly popular and very handy for patients.
• Digital appointing is a great way to engage patients in an ongoing conversation.

4. SMS/text marketing has higher click-through rates

• ?The stats are shocking: 98% of texts are opened, and of those opened, 95% are opened within three minutes!
• Avoid overwhelming patients by bombarding their email inboxes. Engage them with quick, concise text messages instead.

With a little tweaking, and more texting, your practice can modernize the way it communicates with patients and keep engagement at an all-time high. Not sure where to begin or have too much on your plate to take on more? We can help. Grab a spot on our Practice Growth Call? calendar.?

* Texting “for the win”... “more to follow”... ??

Like this topic? Here are more recommended readings:

It’s That (Almost Wonderful) Time of Year...Three 2022 Dental Trends to Keep an Eye On (Technology trends)

How Dentists Can Attract New Dental Patients That Are Better