Text message-based tool reduces patient no-shows by more than two-thirds

Riverside Medical Clinic is the largest physician-owned practice in California. It is a multi-specialty enterprise that has more than 170 providers and sees more than 400,000 patient visits a year. As such, it has a great need to communicate with myriad patients on a daily basis, no matter the location.

So Riverside recently implemented a patient communications platform that uses bidirectional text messaging and features integration with its Epic practice management system for patient engagement and intervention.

Riverside piloted the WELL Health system at three practices in one location and decided to expand to more than 85 practices across seven locations after being live for just two weeks. The health system was live across the enterprise within a month.

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