TENDERING FOR CLEANING COMPANIES?

So, What Should I Focus On?

When writing your proposal or tender response, it’s really important that you respond in a way that shows the client exactly how you’ll deliver the services if you win the contract. Always remember to demonstrate your ability using your past experiences and outcomes from similar contracts, and likewise the benefits your proposed solution will provide to the client.

Be Competitive in Pricing

Pricing is essential in this industry and you have to be competitive: understand your rates and your profit margin. Work out exactly what the client is looking for and develop your pricing model accordingly. Even if you know it inside out, explain your pricing and value to the client. Check if the required pricing includes or excludes GST.

Compliance

Compliance information for?Health and Safety?and?COVID-19?must be included in your proposal.?You need to mention your processes for managing these issues using Safe Method Work Statements (SWMS). It’s easy to say you have implemented Health and Safety policies and procedures. However, it’s important to provide evidence to support this, such as a copy of your Health and Safety Management system, or its Table of Contents.

Methodology

This is where you explain the process you will implement to meet the client’s needs. Develop simple cleaning methodologies suited to each client’s requirements.?These should be customised for every client and be systematic in the way you would deliver the services.

Staff and Training

Talk about your cleaning employees, their training and induction programs, and how you ensure they will continue to deliver the required services on a regular basis to the highest standard. Outline the key personnel who will work on the contract (e.g. supervisors or team leaders) and highlight their experience and leadership skills.

Customer Service

Your Customer Service can be the tipping point as to whether the client loves your company (or not). Each team member representing your company has the chance every day to make a great impact on the client.?Explain how you will achieve this, and describe your unique service offering – such as 24-hour availability; green cleaning; a business or Contract Manager to liaise directly with the client on outcomes and issues; inspections; or weekly reporting back to the client on deliverables and targets. You could also propose a Service Level Agreement to define and measure the level of service the client can expect.

Would you like to keep reading? Click here: Tendering for Cleaning Companies | Dawtek