Tell Less. Ask More.

Tell Less. Ask More.

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Tell Less. Ask More.

Stop telling. Start asking.

It's a simple way sellers can keep the conversation focused on the buyer.

In short, when you feel the urge to share some dry, valueless factoid about your product with your buyer (TELL)...STOP. And pose it as a question instead (ASK.)

Tell less. Ask more.

Instead of telling the buyer "Our product can do ABC..." rephrase it as a question and ask them "What would the impact be on your business if your system could do ABC?"

That keeps your focus on the buyer.

As a seller, you are competing for the time and attention of your busy buyer.

To earn their attention you need to make yourself interesting to the buyer.

The easiest way to make yourself interesting to buyers is to demonstrate an interest in them.

Asking someone a question about themselves, or something they are interested in, is the way to make that happen.

What happens when sellers try to dominate sales conversations with their words instead of asking more questions and listening to their buyers? They make it all about them...instead of the buyer.

For those who are relatively new to sales, inexperience can sometimes get the best of you.

It's completely normal to be a bit anxious when you talk to a prospect.

This often results in a seller (ie you) talking too much to cover up their nerves.

You're afraid if you stop talking it will give the buyer a chance to ask a question you don’t know the answer to. Or, to tell you “we’re not interested” or “no.”

For more experienced sellers, there’s another reason they talk too much. It’s the urge to show off.

To be the smartest person in the room. To parade their hard-won knowledge and expertise in front of buyers.

In other words, they fall victim to their vanity. The opposite of humility.

Vanity rarely impresses a buyer. More often than not, the need to show you're the smartest person on the call has the opposite effect.

Your humility will resonate more with your buyers than your self-romance.

It will help you build and sustain the connection with your buyers and customers that results in winning more deals.

Good selling,

Andy

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Philipp Humm

Unleash The Storyteller Within You | 2x Bestselling Author, Speaker & Coach | TEDx

2 年

Love this, Andy Paul. I try to remind every day myself to lead with curiosity, not assumptions.

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Corinna Rubiu

Global Learning & Development Manager | Sales Training Manager | Sales Enablement | PCC for ICF - Certified Performance Coach

2 年

So true! Unfortunately, it is easier to say than actually do it! It is definitely a nice challenge to work on for 2023. Thanks for the insight.

回复

Thanks for bringing this up, I've been saying it too. Along the lines of 2023 should the year of more asking, less telling. I think sales, generally, is becoming better informed about this notion. Other GTM players could take a cue.

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Julie Thomas

Accelerating Your Revenue Performance with the ValueSelling Framework

2 年

Spot on, Andy!

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