Telesales agent vs Fiery Red preference

Imagine that you are a telesales agent and you are calling someone about new internet service that you are offering. Their preference is for Red Color energy (extraversion + thinking).

While you might be tempted to engage in small talk or even in providing as much detail as possible about the offer, try to avoid it. The conversation should go something like this:

?? Agent: Good afternoon! May I speak with Mr. Red, please?

?? Mr. Red: This is mr. Red. What's this about? I'm quite busy.

?? Agent: Absolutely, I'll be brief. This is John from Telekom, and I'm calling to offer you a faster and more reliable internet service that could significantly reduce your monthly bill. Could this be of interest to you?

?? Mr. Red: How much faster are we talking, and what's the catch?

?? Agent: We're offering speeds up to 500 Mbps, which is a 20% increase over your current plan, at a 15% lower cost per month. There are no hidden fees, and the switch is seamless on your end.

?? Mr. Red: And the transition? How long will I be without service?

?? Agent: The transition will be seamless and scheduled at your convenience. It typically takes less than an hour, during which your service may be briefly interrupted. We can do this at a time when it's least disruptive for you.

?? Mr. Red: Alright, send me the details. I'll look over them.

?? Agent: I'll email you all the details within the next 10 minutes. What's the best email for you? And may I follow up by phone tomorrow to address any questions you might have?

?? Tips for Telesales Agents Dealing with Fiery Red Clients

1. Be Direct and to the Point: Avoid fluff in your conversation. Fiery Red individuals appreciate brevity and clarity.
2. Focus on Results and Efficiency: Highlight how your product or service can deliver better results more efficiently.
3. Provide Evidence: Be ready with facts, figures, and comparisons that support your claims.
4. Respect Their Time: Acknowledge their time constraints and be as efficient as possible in your interaction.
5. Offer Autonomy: Give them the information they need to make a decision but avoid pressuring them. Fiery Reds like to feel in control of their decisions.

By adapting your approach to match the Fiery Red energy, you increase your chances of engaging the client effectively and potentially converting the lead!