Telesales agent vs Earth Green preference

Imagine that you are a telesales agent and you are calling someone about new internet service that you are offering. Their preference is for Earth Green energy (introversion + feeling). While you might be tempted to just read the script and expect a quick decision from the client, try to avoid it. The conversation should go something like this:

?? Agent: Good afternoon! Is this a good time to talk? I’d love to share some information with you about how we can improve your internet service experience.

?? Ms. Green: Oh, hello. Yes, I have a few minutes. What’s this all about?

?? Agent: I’m glad to hear that. I’m calling because we’ve noticed that many customers in your area have been experiencing less than ideal internet service, and it’s important to us that we help make your daily life easier and more connected. How has your experience been so far?

?? Ms. Green: Well, it’s been okay, but sometimes the internet is slow, especially when my family is all trying to use it. It can be frustrating.

?? Agent: I completely understand how important it is to have a reliable connection, especially when it comes to family time and making sure everyone’s needs are met. Our new internet package is designed with families like yours in mind, offering faster speeds that can handle multiple devices at once, ensuring that everyone stays connected without interruption.

?? Ms. Green: That does sound nice. But I’m worried about the hassle of changing services and the impact on my budget.

?? Agent: I completely understand your concerns, and I want to assure you that we’re here to make this transition as smooth and stress-free as possible. We offer a competitive price that reflects our commitment to providing value to families, not just in terms of cost but also in reliable service and customer support. Plus, we’ll handle all the details of the switch for you, ensuring there’s no disruption to your service.

?? Ms. Green: That’s reassuring to hear. I’d hate for this to become a big issue or cause any upset at home.

?? Agent: Absolutely, we prioritize your peace of mind and happiness above all else. Our team will be with you every step of the way, ensuring a seamless transition so you and your family can enjoy uninterrupted, faster internet service. How does that sound?

?? Ms. Green: It sounds like you’ve really thought this through. Can you send me more information so I can discuss it with my family?

?? Agent: Of course, I’ll send over all the information you need to discuss with your family. And if you have any questions or need further clarification, I’m here to help. Would it be alright to follow up with you after you’ve had a chance to talk it over?

Tips for Telesales Agents Dealing with Earth Green Clients

1. Prioritize Relationship Building: Take the time to build a genuine connection and show that you care about their needs and concerns.
2. Emphasize Benefits for Well-being and Harmony: Focus on how your product or service can enhance their life and the lives of those they care about.
3. Be Patient and Supportive: Understand their need for time to make decisions and offer your support and reassurance throughout the process.
4. Communicate in a Warm, Friendly Manner: Use a tone that is caring and empathetic, reflecting your understanding of their values.
5. Highlight Community and Environmental Impact: If applicable, mention any positive social or environmental impacts of your service, as this may resonate with their values.

By adapting your approach to match Earth Green energy, you increase your chances of engaging the client calmly and converting the lead!