Telepsychiatry practice uses AI to reduce time to complete session notes by 23%

Impower therapists love the ambient listening technology, its COO reports. Artificial intelligence is helping them produce more clinically detailed notes, better comply with documentation submission and be more present with clients.

Clinical documentation requirements can be copious and time-consuming. While concurrent documentation is taught and encouraged, it is a skill that takes time to master – and even when done well can cause a clinician to feel or appear distracted during a patient visit.

Trying to actively listen and provide quality care while having to focus on recording accurate and complete details of a conversation in a note can be challenging even for an experienced therapist. Completing notes after a session has been concluded leaves room for error or incomplete and/or late documentation.

"Our staff were regularly sharing that they felt overwhelmed and unable to keep pace with the documentation requirements," said Marcie Dearth, COO of Longwood, Florida-based Impower. "On average, they were spending 20-25% or more of their working hours completing notes. Morale was down and we were struggling with productivity.

"As a non-profit, Impower serves many underinsured and uninsured clients," she continued. "Reimbursement rates often don't fully cover the cost of services. That makes efficiency and volume critical – but we never want to sacrifice quality or impact. Finding a solution that would help address all of that didn't seem realistic, but AI technology promised to do just that."

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