Teleperformance’s EMEA Multilingual Hubs: Unlocking International Success!

Teleperformance’s multilingual Euro hubs stand as beacons of customer support excellence, offering businesses a compelling value proposition that combines linguistic expertise, European advantage, cost-effectiveness, technology innovation, tailored experiences, scalability, compliance, and comprehensive support capabilities. By partnering with us, organisations elevate their global customer service to new heights and unlock the full potential of their international operations.

In Europe, Teleperformance's multilingual hub network is a powerhouse, comprising five strategic locations: Portugal, Spain, Greece, Romania, and Egypt. This network boasts 62,000 employees, serving some of the best-known and most-influential brands on the planet, in more than 50 languages. We prioritize hiring native linguists in Portugal, Spain, and Greece for intricate interactions requiring cultural nuances. In Romania, we have first-class near-native speakers at competitive rates. Egypt, a hub for global support, offers English and Arabic services, with a growing presence in EU languages facilitated by ITIDA, a key player in Egypt's BPO sector development.

With a strong focus on talent, technology, and client satisfaction, Teleperformance’s EMEA Multilingual Hubs are driving the future of customer support excellence in Europe and beyond. Whether it's leveraging Portugal's talent and location advantages, Barcelona's tech-savvy environment, Greece's cultural heritage and strategic location, Romania's diverse talent pool, or Egypt's linguistic diversity and cost-effectiveness, each hub plays a vital role in delivering exceptional multilingual support services.

Teleperformance’s Portuguese multilingual hubs in Lisbon and Porto form the largest Multilingual operation in Europe. In addition to customer service, Teleperformance Portugal also excels in 'sales' as well as Trust and Safety services, ensuring a safe and efficient environment for our clients' platforms and customers.

Teleperformance’s Spanish multilingual hub in Barcelona stands out as a prime location for attracting top native speaking talent from around the world. The hub's core expertise is around B2B Sales LOB (line of business) as well as extending to areas such as risk and fraud management, further solidifying its reputation as one of the most successful multilingual hubs in the BPO industry.

The multilingual hub in Greece established by Teleperformance has become a key player in the industry, offering a variety of services across numerous languages and dialects. With a focus on high-tech brands and an expanding portfolio of global leaders in technology and consumer electronics, the hub supports a wide range of operations from tech support to B2B and B2C sales.

One of the key strengths of Teleperformance in Romania is its talented workforce, with over 3,500 employees proficient in more than 27 languages. The company's dedication to innovation and growth, combined with Romania's economic stability and diverse talent pool, make TP Romania a sweet-spot for companies seeking high-value services and a global team with strong linguistic capabilities.

Teleperformance Egypt's multilingual hub has seen significant growth and success since its inception in 2007. Over the years, we have expanded our client base to include major names in the world of financial services, technology, and travel, and more recently, the education, pharma, and food delivery sector.

By choosing Teleperformance as a partner, organizations can tap into this network of expertise, scale their operations, and enhance their global customer service capabilities. "Numerous" success stories from each hub demonstrate the power of collaboration, innovation, and a shared commitment to delivering top-class customer experiences.

Let’s create exceptional customer experiences together and pave the way for future success. Contact Teleperformance today and unlock the full potential of your international operations!

In this series of blogs, Marcel Vrieling, (Group CBDO, EMEA) and I will take a deep dive into each of our multilingual hubs in the European region. You can learn how Teleperformance’s EMEA multilingual hubs can transform your customer service capabilities and help you stand out in the competitive landscape. Stay tuned for the next blog!