Telecel Global Services: Update to customers in West Africa – Services restored

March 19,

2024 Telecel Global Services:

Update to customers in West Africa – Services restored: In response to the significant disruption of the digital subsea communication infrastructure on March 14, 2024, which adversely affected Telecel customers across multiple West African countries. It was a perfect storm with the majority of West Africa cables all affected including Sat3, WACS, ACE and Main One cable system.

Telecel Global Services swiftly mobilized to acquire more capacity on other cable systems including Equiano and SACS in order to restore IP and service connectivity. Today, we can announce that all our West Africa customers have had their services completely restored less than a week after the initial outage. Telecel Global Services is now working to assist other customer in the region with diverse IP capacity which will restore their currently affected services but also ensure future diversity and resilience.

Moreover, we recognize the importance of preventing similar occurrences in the future. To this end, Telecel Global Services is actively strengthening the resilience and reliability of our digital subsea and land-based communication infrastructure. This includes the implementation of robust redundancy measures, rigorous monitoring protocols, and strategic collaborations within the telecommunications industry to fortify the integrity of our network.

We acknowledge the trust our customers place in us and are deeply committed to upholding it. Moving forward, we remain committed in our dedication to delivering seamless communication services while continuously striving to enhance the resilience of our infrastructure. Through transparency, accountability, and tireless efforts, Telecel Global Services aims to rectify past disruptions and ensure a future marked by uninterrupted connectivity for all our valued customers.

Telecel Global Services

Note to the Editor

Telecel Global Services (TGS), the B2B arm of Telecel Group, innovates in telecommunications for Operators and Enterprise clients, focusing on Africa. TGS offers integrated solutions in connectivity, CPaaS, and wholesale services (Data, Voice, SMS), with future sustainable Data Centers. Reflecting the Group's dedication to fintech, entrepreneurship, and sustainability, TGS champions digital transformation and connectivity, aiming for growth and development across communities. Operating in 27+ countries, servicing 250+ Telecom Operators, and expanding its ISP and fiber infrastructure, TGS is on a rapid growth trajectory. For more information, visit: www.telecelglobal.com