Technology Adoption - How do you ensure your employees use the technology you bring in?

#1 Answer? You give them no choice. Well - how do you do that?

There's a rise and wave in automation technology, particularly via artificial intelligence. One of the key tenants of automation technology is that it's automatic. In other words, it's helping your employees and your employees are benefitting from it without lifting a finger.

This is done by making automated tasks part and parcel of how processes are executed, relieving employees from mundane aspects of workflows.

That is the #1 way to ensure your employees adopt the technology you bring on.

Statistics Behind This

Gartner 's recent report (Gartner CEO Priority Report) found that there's a rise in priority of AI for CEOs yet a drop in focus on technology as a whole. In essence, CEOs are focusing almost all of their technological investment and strategy on AI/automation, and less on all other technologies, such as complex technologies that require you to build things yourself.

In the build vs. buy debate - buy is significantly more efficient with a faster time-to-market.

This report keenly shed light on the trend of employees preferring to work at firms where they can openly leverage AI to support them in what they do.

Takeaway

Your employees do not need yet another technology to look at and take care of. It is key to bring on technology where things happen automatically with no learning curve and less of a burden on your staff. The point is for employees solely to feel the benefits of technology and not the pain of needing to learn new tech.

Employees want easier lives in the workplace, and enterprises want this as well for their employees. Ultimately, this leads to increased client satisfaction since employees are more efficient, stay longer and are overall more equipped to establish a smooth client experience.