A Technique to Help Alleviate Duplicate Customers in NetSuite
If your company runs on Oracle NetSuite and you find that your users continually create duplicate customers even after training and retraining, you may consider that their global search results are not as helpful as they could be. This article explains a technique that your administrators can use to help everyone in your organization do a better job searching for and finding existing customer records before creating a new ones.
It's All About Results
I see that when many companies go live on NetSuite they sometimes miss an opportunity to set the system up for success. It's the little things that go a long way in helping with adoption and quality of the outcome. User input should be audited and assessed regularly during the months after go live.
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