IT Technician

IT Support Technician (Permanent) – Shaftesbury, Dorset

We are currently recruiting for an IT Support Technician for a client in Shaftesbury, Dorset. The client is a well-established business and are currently looking to expand their Technical Support Team. The varied and challenging position will require someone with a well-rounded knowledge of IT. The successful IT Support Technician will provide telephone and onsite support, logging calls on the helpdesk system, resolving issues where possible and escalating calls to the technical team leader when necessary.

This is an excellent opportunity for an individual who has had a few years’ experience in an IT support role. Someone who wants to take the next step in their career by learning new things and making a difference in a fast moving and developing company.

Ideally you will have experience in some of the following:?

·??????Proven helpdesk support experience, with excellent customer service skills and communication

·??????Proven technical support, troubleshooting and root cause analysis

·??????Active Directory Administration including DHCP, DNS

·??????Office 365 Administration

·??????Knowledge of Microsoft Server operating systems and Exchange

·??????Imaging workstations

·??????Networking (TCP/IP) knowledge experience

·??????Understanding of virtualisation technologies e.g. VMware, Hyper-V

·??????VOIP desirable

·??????Mac OSX desirable

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Who we are looking for:

·??????Experience in coordinating IT support for end users.

·??????Good customer awareness, ability to manage customer expectations.

·??????Excellent analytical and problem solving skills.

·??????Effective communication skills and style, able to explain complex issues to non-technical users.

·??????Self starter, self motivated, team player.

·??????Able to work under pressure and against timelines.

·??????Keen interest in technology and innovation.

·??????A good understanding of service support best practices.

?Typical Duties:

Provide 1st and 2nd line support to clients

Ensure SLAs are met

Ensure that daily and weekly standard work is completed, for example backup and server checks.

Software installations and administration

Setup and deliver new IT installations and upgrades

General PC and Laptop upgrades, updates and reimaging.

iPad set up

New and leaving staff records updating

The Salary

The salary is ￡26,000 to ￡28,000 negotiable

The Benefits

20 days holiday

Pension

Free parking

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