Technical Support / Service Desk Analyst

Greetings for the Day…!!!

We are looking for a Service Desk Analyst for one of our esteemed clients in Pune, Bangalore ,Hyderabad, Chennai.

We are looking for candidates who can join us within 15 days

Experience : 1 to 4 + years

CTC : 9.5 LPA

Job Type : Permanent

Job Location : Pune, Bangalore ,Hyderabad, Chennai

Shifts : 24*7 (Rotational) / General

Work Mode : Work From Office

Responsibilities:

As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email or walk-ins

Identify and escalate tickets requiring urgent attention and action

Log all contacts and document all the activities and results accurately and completely within the incident management tool

Deal with and resolve helpdesk requests

Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner

To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles

Open to working in a 24x7 environment with rotating shifts and rotating weeks off

Profile Requirements:

previous experience in IT helpdesk

Excellent communications skills (verbal and written)

Knowledge on ITIL Framework and Terminologies Knowledge on Windows, Mac operating systems & VDI environments

Demonstrated problem solving capabilities

Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner

Flexible and Open to working in a 24x7 environment with rotating shifts and rotating weeks off including holidays

Self-motivated achiever who gains satisfaction from providing excellent customer service

Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN and technologies

Provide basic and intermediate level troubleshooting, as needed, to support service desk tickets for associates

Provide standard applications support for applications including but not limited to: Outlook email, MS suite, O365, Zoom, Jabber, VPN, Browsers, etc..

Excellent organizational skillsContinually develops and maintains technical skills to ensure high quality levels of technical support

If you find this interesting and inline with your career aspiration, please share your CV on [email protected] or call on 7066010308