Technical Support Engineer

Hi,

Greetings from Voto Technologies!!

As we discussed over on call, Please share your confirmation that you’re happy to submit your profile to Avekshsaa Technologies.

Profile- Technical Support Engineer

Exp - 4- 7 yrs

Location – Mumbai

Experience: 4 to 7 years

· A Tech support Engineer is responsible for the availability, performance, monitoring, and incident response, among other things, of the platforms and services that our company runs and owns.

· We must make sure that everything that goes to production complies with a set of general requirements like diagrams, dependencies of other services, monitoring and logging plans, backups and possible high availability setups.

· Even when the software complies with all of the necessary requirements such as uncaught exceptions, hardware degradation, networking problems, latencies, high usage of resources, or slow responses from our services could happen at any time. We always need to be prepared and be ready to act.

What you’ll do:

· Documenting Incidents , Runbooks , incident response report

· Writing Postmortem report

· Ensure proper Logging , Monitoring and Alerting

· Change management and maintain Incident management system

· Drive Root cause analysis exercise for issues

· Adopting Site Reliability Engineering practices in the group

· Tailoring processes to manage time-sensitive issues and bring them to appropriate closure

· Owning end-to-end availability and performance of mission-critical services and building

· automation to prevent recurrence of problem

Key Responsibilities

· Works with Cross-product teams to ensure high availability of system

· Experience in at least one of the following languages and willingness to learn new ones: Bash, Php, Golang

· Ability to identify system bottlenecks and recommend solutions to solve the availability issue

· Proven expertise in system level debugging

· Working experience in building massively scalable high performance services

· Strong linux systems knowledge

· Guide new SRE engineers on aspects of system debugging

· Hands on experience working with AWS systems and components

List of tools we are using internally:

· Thread Dump Analysis

· Heap Dump Analysis

· GC logs Analysis

· Knowledge of Java Virtual Machine (JVM) tuning

· Knowledge of Tomcat,IBM WAS and Weblogic

· Multiple scripting/programming languages: PHP, GoLang, Scala

· Monitoring: Grafana , ELK and AWS cloud watch and other internal tools

· Documentation and Ticketing: Jira and Confluence

Qualification

· Bachelor's degree in computer science or equivalent field

· Working experience in building massively scalable high performance services

· Excellent written and verbal skill

Thanks and Regards

Simran Goyal

Technical Recruiter

Phone: # 812-616-2413

[email protected]

Voto Technologies LLC

M/WBE Certified Company

www.votoconsulting.com