TechDesk L1 Support Specialist
Currently, we're looking for an L1 Support Specialist to join our client's team.
Within the cluster Workplace and unified Communications, we provide a global end-to-end operation of workplace services (hardware and software at the workplace, MyCom, all phones, collaboration tools, SharePoint) and customer-oriented continuous innovation.
This includes vendor/supplier/outsourcing management (e.g. DXC, BT) as well as strategic development of workplace services; product and hardware management up to various service offerings regarding end-user support or digitalization activities.
Essential Job Functions:
- Processing of incidents and requests according to agreed SLA
- Accept end-user phone calls and classify incidents and requests
- Escalation to the next higher level if required
- Initial solution as far as possible, if necessary, taking account of costs, within agreed service levels
- Documentation and update of incidents and re-quests
- Coordination of hardware orders
- Creation, maintenance and updating of relevant tech-desk documents and processes
- Maintenance of existing documentation; FAQ/Knowledge Base
- It user consulting: Help with faults or inquiries about IT
- User support for the creation of requests, e.g. for backup and restore requests
- User administration (mailboxes; software distribution; user accounts; lock/reset Password
- 24x7 Working schedule
Educational Qualifications and Experience:
- Education: University, Technical College or comparable professional experience
- Role Specific Experience: 2+ years of experience
- Experience in user help desk/user support
- Windows аnd MS-Office related tasks experience
- ITIL Foundation
Required Skills/Abilities:
- Very good command of English (written and spoken) minimum B2; C1
- Customer / service-oriented manner
- High ability to work under pressure even at difficult conditions
- Good team player with high ability to work in cross-locational and international teams
Employment Conditions:
- Excellent salary and an opportunity to grow within the company;
- Exchange experience by working in different teams of professionals;
- Recognition programs and rewards (Employee of the month gets 1 additional vacation day)
- Participation in our social groups of interests: Extreme Sports, Geeks, Photography, etc.
- Co-subsidized sport card that gives free access to a great number of sports facilities;
- Additional Health insurance (after your probation period);
?For additional information about the position, please contact us:
[email protected]