TechCompass #118: Digital Workplace Services - Employee Experience Platforms

Employee experience platforms are evolving from basic solutions to AI-driven, intelligent workplaces. In horizon 1 (H1), organizations relied on point solutions and packaged applications, such as intranet portals, UX-driven web interfaces, and integrated systems with single sign-on (SSO) and role-based access control (RBAC) to facilitate employee interactions. Horizon 2 (H2) introduced unified, digital-first platforms that focused on human-centric experiences, omnichannel engagement, hyperpersonalization, and automated HR workflows. Now, in horizon 3 (H3), AI-first workplaces are emerging, leveraging AI-powered virtual assistants, multimodal interactions, and mixed reality experiences.

Horizon map

H1 — Point and packaged employee experience solutions?

• Intranet applications and UX-driven web portals
• SSO and RBAC
• Integrated systems (dataflow)?

H2 — Digital, unified and sentient experience?

• Unified employee experience platforms with human-centric experience and omnichannel
• Hyperpersonalized and multifactor authentication
• Automated employee and HR workflows?

H3 — AI-first workplace?

• AI and virtual assistant-powered platforms with mixed reality experience
• Multimodal interactions and responsible AI
• AI-first intelligent processes

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