TechCompass #114: Digital Workplace Services - Device infra and life cycle management

From horizon 1 to horizon 3

Device infrastructure and life cycle management has advanced from manual, on-premises management in horizon 1(H1) to cloud-based automation in horizon 2 (H2), and finally to AI-driven systems in horizon 3 (H3). The journey moved from basic provisioning and limited remote work support to flexible BYOD adoption, cloud-native patching, and hybrid policy management. In H3, AI-powered analytics, automated deployments, and self-service options ensure seamless management, enhanced security, and a highly adaptive IT environment.

Horizon map

H1 — Digital workplace

??????? Device life cycle management

??????? Unified endpoint management

??????? Virtual desktop infrastructure

??????? Application packaging and distribution

H2 — Hybrid workplace

??????? Persona-based DaaS

??????? Cloud/co-managed endpoints

??????? Cloud virtual desktops

??????? Enterprise app store and self-servicing

H3 — AI-first workplace

??????? Device circularity and sustainable DaaS

??????? AI-powered endpoints (self-heal, copilot)

??????? Cloud PC/PCaaS

??????? Integrated SAM and HAM

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