TechCompass #109: Digital Workplace Services - Trends in employee experience platforms

Contrary to traditional views, trust is not merely a soft skill. Our research demonstrates a clear correlation between employee wellbeing and positive responses when companies prioritize their needs. However, established methods for fostering trust and engagement are proving inadequate in the contemporary cloud- and AI-driven era.

Enterprises have transformed their systems, processes, and tools to best suit employees living and working in a digital and flexible age. However, the workforce is now scattered and, with structures such as gig-economy, hybrid and remote working, employees are less connected to their workplaces.

This shift in how we work demands unified experience platforms crucial to enable seamless interaction. As our Tech Navigator Report emphasizes, organizations must create efficient and user-friendly digital experiences that emotionally connect and engage employees. Many organizations also aim to integrate AI-based solutions into their employee experience strategies to complement existing solutions.

Trend 1: Firms advance to unified, human-centric, mobile-first employee experience

Employee experience transformation focuses on six key pillars: human centricity (adopting a human-led approach), unification (implementing a central platform to drive engagement), inclusivity (removing traditional accessibility barriers), hyperpersonalization (driving engagement with contextualized experiences), transparency (involving employees in the journey), and measurability (uniting employees through shared successes).

A Middle East city-state organization sought a new employee experience application but could not find a suitable platform. Partnering with Infosys, the firm designed and built a solution that transformed the office into a tool, supporting productivity and effectiveness. This created a space where employees want to engage daily.

Trend 2: AI-driven employee experiences gain momentum

Enterprises are looking to create AI-first experiences that place the employee at the center, responding to their questions and helping them with their tasks. Intelligent knowledge networks turn structured and unstructured data into findable and actionable knowledge to support the user according to their needs. As workplaces advance toward H3, tools will evolve from collaboration between humans and digital bots, to using digital avatars and AI assistants to enhance human potential and thrive in today’s competitive AI-enabled world.

For a leading Middle East oil and gas company, Infosys is developing an AI-driven experience solution with digital assistants. This tool will enhance the employee experience journey from hire to retire, ensuring seamless integration and personalized support across all career stages.

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